Testimonials

"hi pina

Bec C 9 July 2018

"Hi Sharon

Janette Mentha 25 Jun 2018

"I am impressed. We recently purchased a Bosch Washing Machine from your Clearance Centre in Noble Park.

Graham B. 03 Jun 2018

"The delivery happened smoothly yesterday – thank you. 

Miriam O'Rielly 08 May 2018

"Good morning Pauline and Crystal,

Jeanette Bruinsma 09 May 2018

"Hi Tim,

James Baker 03 May 2018

"Just a quick note to thank you for your brilliant service in delivering my fridge today, less than 24hours after I purchased it. 

Kate 19 Apr 2018

"Dear E & S,

I would like to thank you very much for the exceptional service I have received from your sales consultant  Janet McLellan.

Janet was always available to assist me from the start with the selection of appliance's and through the entire process -purchase to delivery.

My project was originally delayed due to a car hitting my  house however Janet remained in contact with me to check how the progress on my kitchen was going.

I never felt pressured in anyway and Janet was always able to answer any query I had.

Obviously at the start of my project I did visit some of your competitors however they were in no way close to having Janet's knowledge , service and professionalism. I was always going to purchase my appliance's with Janet purely based on her complete service.

Janet is absolute asset to your business.

I would also like to make mention of my delivery guys who were also great.

Thank you E & S 

Rhonda Smith"

Rhonda Smith 16 Apr 2018

"Dear Frank,

However, when we came to your Chadstone store,  we found such a helpful and supportive staff ... staff at head office - Customer Service - 'Rachel', the sales person at your Chadstone store 'Janet McLellan' and finally staff at Moorabbin (We had to go there to see the replacement as there wasn't one on the floor at Chadstone).  To our surprise, Rachel and Janet organized a replacement  the removal of the Fisher and Paykel machine.  We finally chose a Speed Queen, which we absolutely love.

We cannot express enough our sincere gratitude for the assistance and professional manner in which everything was conducted. 

We have recommended E&S to many of our friends, not only because of our experience, but because of the selection and quality of your products.

Please pass on our thanks to the staff involved. 

Once again, Thank you,

Carol and Adrian Dunn"

Carol & Adrian Dunn 12 Apr 2018

"I wish to share our experience with you with our dealings with your sales employee Richard Latiff.

He has provided us with excellent help, attention and advice with purchasing our stoves.

I recommend him highly."

Norma Marks 13 Mar 2018

"Hi Paul,

Trish North 10 Mar 2018

"To Katherine and Irene

Paul & Cathi Richardson 03 Mar 2018

"Thankyou for your terrific sales assistance Frederick. It’s rare to come across someone so organized and helpful these days. I hope E&S know what an asset they have in having someone like you on its team. Much appreciated. Have a great day."

Siobhan 22 Feb 2018

"I'd like to do a big shout out for the follow up service Zara provided on a sale that wasn't even hers.  Whilst I was in the middle of a kitchen renovation, she managed to efficiently resolve an issue with our order, and I would really appreciate it if you would relay my sincere thanks to her.  It was a stressful time, and her immediate attention was MUCH appreciated."

Cathy Roberts 16 Feb 2018

"Hi Peter

Meisha Davies 31 Jan 2018

"Good morning Bernie

Rita Zammit 31 Jan 2018

"Dear Faheem,

John Graty 30 Jan 2018

"A sincere thank you Chris!

Claire & Tim Robertson 25 Jan 2018

"Hi John,

Elizabeth Briskin 20 Dec 2017

"Outstanding customer service, thank you Ryan! Please pass on my compliments to your boss for such an awesome customer experience. I bought a washing machine and organised everything, thanks to you, using my mobile phone and less than 10 minutes. Thank you!"

Cam Stirling 4 Dec 2017

"Daryl,  a very late but genuine thank you for all the work you have done for our purchase.

We have really appreciated your attention to detail, ideas, and organisational skills.

It has made our planning so much easier for this part of our build.

We are sure that you will be super successful in whatever you do with your life in the future because of your terrific people skills."

Jennifer & Andrew 14 Nov 2017

"Hello Faheem Nasser,

I am a customer of E&S trading. I am sending you an email to let you know I have experienced the best customer service in your store! Katherine is fantastic! I purchased all my items from your store 6 years ago when renovation my home. I have recently had problems with one tap and Katherine went above and beyond to make sure I was a happy customer. I feel I needed to let you know. I will now only shop at E&S trading and will make sure all my friends and family will too!"

Kat Kellis 14 Nov 2017

"Hello Frank,

I believe you are the Store Manager for Chadstone. I wanted to reach out to you and inform you about some extraordinary customer service that I have been privileged to receive from Dermot Moran. Over the past few days Dermot has been assisting me with an issue with an Insinkerator unit that I own. Over my multiple conversations and dealings with him, it is highly evident to me that you have a truly customer centric and service focussed employee. Dermot worked tirelessly to “create” a solution rather than merely telling me that there was no usual avenue of assistance. Dermot really went above and beyond to assist me. Brands are built by exceptional customer service and strict adherence to looking after your customers; Dermot has ensured that E&S will continue to be our first choice for all of future purchases.

You are lucky to have a fantastic employee and I thought it noteworthy for you to be suitably informed of the impression he has made upon me. Please pass on my sincere thanks to Dermot and I offer you my personal congratulations in keeping such high calibre individuals on your team!"

Anthony Giannoccaro 30 Oct 2017

"Good Morning Frank

Robyn & John Woodhouse 26 Sep 2017

"Hi Paul

I was a customer at the Essendon store months ago so please excuse my tardiness. I wanted to let you know how amazing Antonella was and is the reason I will return to your store in the future. Unfortunately we had to return our washing machine, however Antonella was so understanding and helpful. I haven't ever experienced customer service like that and she deserves the recognition.

At the time I had a newborn and this has seriously been on my to do list for months. I'm sorry it took this long, but I had to let you know."

Caylee Kavanagh 26 Sep 2017

"Hello Mr Chapman,

Cheryl & Durham Davis 22 Sep 2017

"Dear Store Manager,

Re: Outstanding customer service

We write to convey our thanks and appreciation of the service we received from your sales consultant, Dermot Moran.

Dermot was helpful, professional. and friendly and he provided us with very useful and insighthful advice during our recent purchase of multiple appliances for our home renovation.

Our appliance choices are more suited to our home and needs thansk to Dermot's thoughtful advice.

We highly compliment Dermot's professional service and friendly manner. It is much appreciated by us and we will recommend Dermot & e&s Trading Chadstone to anyone.

Please pass on our thanks to Dermot."

Mark & Lisa Anne Roberts 8 Sep 2017

"Hi Paul Adam and Steve 

Pamela & Ralph 25 Aug 2017

"Hi Andrew

Eliza Haycroft 11 Aug 2017

"Customer Service,

We wanted to provide you with feed back from our recent experience of contacting E&S Trading regarding a problem we were experiencing with our Westinghouse refrigerator that we purchased from your Blackburn store in January 2016.  Our Customer Order number at the time of purchase was C7116955.

During the month of July the humidity levels in the crisper of our Westinghouse refrigerator (bottom mount) were at extreme levels.  Helen rang and spoke to Christopher Bannard, the Sales Consultant at your Blackburn store from whom we purchased the refrigerator and he kindly arranged for a service call from Electrolux.

The Electrolux service man came yesterday and after looking at the refrigerator he believed that there was cold air escaping at the bottom of the refrigerator section around the inlet duct which comes up from the freezer section.  As a solution the vent section of the refrigerator was removed to gain access to the inlet duct and he then applied a special tape around the inlet duct before reinstalling the vertical vent section over the inlet duct.  The service man believed that the cooler air that was escaping was causing the temperature in the crisper to be much colder than the rest of the refrigerator section and that this condition was resulting in excess moisture in the crisper.  We are hopeful that the fix will eliminate the excess moisture issues that we were experiencing.

We are extremely grateful to Christopher Bannard and the E&S team for their prompt and professional assistance in arranging for the Electrolux service call."

Helen & Peter Norman 2 Aug 2017

"Paul,

I would like to thank e&s for taking the extra ordinary effort in resolving my fridge issue.  This is how customer service should be, other companies should take e&s as an example of how to treat a customer.  

This is why my wife and I choose to deal with e&s first when looking to purchase new kitchen/laundry appliances before approaching any other re-seller."

Shane & Rose Slupek 2 Aug 2017

"Dear Robert,

There really aren't words enough to express just how very much I appreciate all your efforts to assist me to resolve the issue that arose concerning the failure of our new Fisher Paykel oven.

Thanks to your understanding and resolve to leave no stone unturned, we not only managed to regain the use of the oven within a day of the glass smashing in the door, but more importantly, my faith in the product has been restored. The significance of this cannot be overstated Robert, as I had completely lost confidence in the product and given that it is an appliance I need to rely on every day, that was a really big deal.

Matthew, ( the Fisher Paykel Account Manager), was just wonderful! He was so professional and besides replacing the glass panel in the door, he took time out of what I am sure was a very busy schedule, to address my concerns and restore my faith in the appliance.

I fully appreciate that all this only happened as a result of a determined effort both by you and Matthew to recognise the problem and respond using every means at your disposal.

Your response was magnificent and more appreciated an words can ever express.

I have been advised to keep the technician appointment for next Thursday to check on the temperature issues, but I am confident of a good outcome.

A very heartfelt Thank You Robert. It would be much appreciated if you could also convey my deep appreciation to Matthew."

Debbie Heyns 2 Aug 2017

"Having just completed a total kitchen renovation, I would like to highly commend and sincerely thank Frank Lisina at E & S DFO Essendon.

Frank is a very friendly, professional person and his willingness to help guide us through the arduous task of selecting kitchen appliances (Oven, Cooktop, Dishwasher, Microwave, Sink, Taps etc) made the whole process so much easier.

Not at any stage of the whole procedure did we feel pressure to purchase or feel swayed to a particular brand. Highly recommended. Thank you E & S Essendon Jo and Tony Essendon"

Jo & Tony 29 July 2017

"Hi Pina,

I am writing to let you know how outstanding a sales person you have in Gabriela Mete. She provided a level of service way beyond expectations, including responding to emails out of hours. Gaby also worked hard for us to get the best possible prices.

She is a highly valuable representative and sales person for E&S. I hope her talents will be rewarded when the time is right.

We look forward to doing more business with E&S."

Philip Heuzenroeder 25 July 2017

"Hi John,

Thank you so much for your efforts this afternoon.

It has been a while since I have come across such a thorough and driven person willing to almost bend over backwards to help a new Customer - all this without my begging or pleading.  You were able to hear my needs, interpret them and deliver based on an accurate summation of what my situation was.  

I do hope that you are recognised for your work at E & S Trading.  You are a true credit to their Organisation and as such, we will most definitely return for more products as they are needed from you."

Elsa Kokkalas 24 July 2017

"Hello to the team at E&S,

I just wanted to say thank you so much for your help with regard to the oven at the above job. The whole process was as smooth as silk and I don’t know how you managed to do it, but thank you most sincerely. There had been a couple of things go wrong on the job so the fact that this one was resolved was fantastic.

I tried to find E&S Moorabbin on Facebook so that I could make a comment but there isn’t a page.

Also, I have sent several clients down and they are dealing with other people too so I thank you for helping Justin and Megan Goodes and Delice Harris from Parkdale, whom we are currently working with."

Joanne Lock-Haden 11 July 2017

"Hi Faheem, 

I just want to give you some customer feedback about Melissa, your sales consultant. Basically, she's awesome. 

Her product knowledge was impeccable, and she took the time to help us through our product decisions. We were in the shop with our two young kids - she got them some snacks from the kitchen demo and some water to drink, and colouring in activities so we could concentrate better on our laundry and bathroom purchase decisions. She has also been helping me as I have gone back and forth slightly altering my orders via email and phone, also helping me get the best deal possible. My husband just commented that E&S's service has been phenomenal, which really is due to Melissa. We are sure that Melissa was also our sales consultant when we bought kitchen appliances 4 years ago, so the staffing consistency was also a really nice touch to our buying experience.  

If you could just reply to email to confirm you got this, that'd be great (in case I messed up your email address. I asked Melissa for it because I wanted to let you know how impressive she was)."

Karen Docking 8 July 2017

"Dear John

My is name Liz Athanasiadis I've been dealing with Ryan for just over a year regarding the renovations/build at my property in Richmond.

I am heading overseas today but I couldn't leave without sending you an email acknowledging Ryan's exceptional service and commitment to his job.

Ryan never once made me feel like I was an inconvenience, even though our requests and accounts were quite complicated and very time consuming.

You are very fortunate to have Ryan working for E & S Hawthorn. After having spent  the last 2 years dealing with the building industry Ryan's service by far exceeds everyone I have dealt with.

Whilst Ryan was away I also dealt with Amy who was also very personable and willing to help.

You have a great team at E & S congratulations."

Liz Athanasiadis 3 July 2017

"Dear Customer Service Department,

I felt I had to write to let you know how impressed my husband and I are with your after purchase backup.  We renovated out kitchen last year and purchased everything from your Blackburn store.  Nancy was wonderful but sadly has retired.  One of the many items we purchased was a mixer tap for our sink and we had no experience with mixer taps at that stage.  The plumber mentioned that it was noisy but may settle down.  I found it irritating and often swore at it as I couldn’t hear the radio when I was running water but we thought that was how it should sound and just put up with it.

We are now renovating our laundry and visited your Blackburn showroom last week to purchase Miele and Franke products and we were helped by Irene.  In conversation we mentioned to her about the noisy tap and she said it shouldn’t sound like that I will organise a service for you.  I was amazed when we received in the mail a few days later your ‘We’re Sorry ‘ letter setting out the steps that we should expect, to have the problem fixed.  Today we were contacted by a very professional and pleasant man who came and fixed the tap.  I am so, so happy as all I hear now is the sound of running water and not a singing tap that  could have made it to the top 40 on the hit parade if there is still such a thing!!

Thank you for the wonderful service and back up.  I am glad that we have purchased our products from you and as we need to replace anything else your store will continue to be our first stop.  I might add that in the early 1970’s we purchased our very first washing machine from your original store and it is good to know that we can still deal with professional staff and a company that takes pride in its reputation.

Once again many thanks and well done."

Lyn Davey 28 June 2017

"Dear Frank,

Demi Karatzas 28 June 2017

"I would like to give praise to Heather and Tim from your Essendon DFO store.

I walked into your store a few weeks ago searching for a new dishwasher, and to be perfectly honest I felt like I could never afford your products due to the outstanding presentation of your store compared to your competitors. I was about to turn and walk out when Heather came up to me and introduced herself. I thought oh well may as well be polite and explain what I'm wanting then I will politely make my exit. 

Well I was absolutely blown away not only was Heather absolutely lovely but she blew your competitors out of the water on price. I purchased there and then.

A week later I was back hunting Heather down lol, as my washing machine decided to die on me. 

Again Heather left me reeling in shock with what she offered. So now that I'm an E&S convert lol I returned last week again. Heather was busy with another customer but she took the time to find another salesman Tim to serve me. 

I ended up purchasing a new dryer, cooktop, and oven and also bought my mother a new dryer and dishwasher and am heading back again for a new rangehood.

I don't even bother to shop around now I just head straight to E&S as your staff have built a trusting relationship with me and I honestly believe they are there for the customer and genuinely love their job which is also a credit to the business owners. 

Finally I just want to say I have recommended E&S to everyone who will listen and after 25 years in the retail industry including management positions, Heather and Tim displayed exceptional customer service and both went over and above my expectations they are a real credit to your company and deserve to be recognised for this.

Please pass on my thanks and praise to them both."

Melissa Drysdale 20 June 2017

"Dear Mr Lim,

I am writing to you to let you know of the positive and professional service afforded to us by your staff member, Allison Peek in selecting various appliances for our kitchen renovation. 

My husband Nick and I were always welcomed by Allison's friendliness and our requests and questions were answered professionally. Allison was able to patiently guide us through product information and details making the selection process easier and satisfying. 

I believe it is important to acknowledge Allison's professional skills in her workplace. I will go as far to say that she is an asset to your sales team and to the company. 

Presently, we are awaiting installation of the kitchen which will take place over the next month. We are looking forward to using the numerous appliances purchased, in particular, the Smeg combi-steam oven and Smeg refrigerator. 

Further, I recently had no hesitation in recommending Allison and E&S to a couple of my friends and colleagues. 

I look forward to an ongoing business relationship as bathroom and laundry renovations get under way in the near future. 

Thank you Allison."

Stephanie & Nick Psarakis 6 June 2017

"I am writing to express our appreciation at the excellent service that we received at the hands of your Sales Consultant, Erin Murray.

Alan and I visited the showroom 3 times recently to arrange for products for our 2 bathroom renovations and Erin was our assistant.

She was extremely helpful on all occasions and nothing was too much trouble for us. She went online searching for a particular bath purchase, which we eventually chose to purchase elsewhere, but Erin did her bast to frin the product I was searching for.

Erin is an extremely personable, efficient and extremely helpful sales assistant and we would like to express our appreciation at the service we received at her hands.

Our first bathroom has been completed and the products we purchased at e&s have been fantastic and we thank you for your fantastic product range.

We have recommended your company to others who have admired the bathroom."

Helen Warwick 24 May 2017

"Dear Jayden

Peter Tully 5 May 2017

"Dear Faheem,

Chris Martini 27 Apr 2017

"I am writing to convey my thanks for the excellent service proved by Andrew and Adrian in supplying and installing my bosch washing machine today. 

Upon hearing I had taken the day off for the purpose, Andrew was good enough to take one off the floor so he and Adrian could install it asap.

I don't want to sound like a 15 year old out drinking and dancing for the firt time but it really is a joy to have a washing machine working when you have been without one for weeks.

Great to be be the recipient of such friendly and expert service. The very best of luck to you at E and S and I will certainly know where to come in future. "

Bruce Cook 6 Apr 2017

"Hi Nathan,

Just wanted to acknowledge the fantastic work Tom has assisted me with.

We purchased a Bosch oven in 2015 which is still under warranty but we had trouble finding our receipt.

One of your former employees, Graham Colvin, served us in 2015 and this made it difficult to find the proof as the oven door shattered.

The iniative Tom showed in order to locate this receipt needs to be acknowledged and we are happy that we can make a claim under warranty with the proof of purchase.

A very well spoken, helpful and wise manager. Well done!"

Sibel Aktepe 1 Apr 2017

"Hi Paul

I almost never give feedback on staff, but I wanted to drop you a line in praise of Phoebe.

She's been looking after me - I'm a new customer to the business - for over a year now, as my never-ending renovation really did seem to never end. Not that that ever fazed Phoebe.

From being incredibly helpful with initial selection of products, expertly interpreting what we needed and how far the budget would stretch, to organising delivery, and even a last-minute exchange, Phoebe has been incredibly patient and helpful and utterly professional. Far above and beyond what I would've expected.

I couldn't be more appreciative, and I wanted you to be aware of how awesome she is. Which I'm sure you already are.

Thanks and best wishes, David."

David Hannam 31 Mar 2017

"Hi Erin,

I just wanted to say thanks to you and Rachel for your help with resolving my issue with Bosch.

I have my new oven installed before I go away, so I’m very relieved and appreciative of your efforts to make it happen.

Thanks again,

Michelle"

Michelle 28 Mar 2017

"Hi Paul,

Sarah 29 Mar 2017

"Hi Mitch,

Mate you are a machine, easily one of the best client reps I've ever dealt with, this is saying a lot since I work for IBM and manage a team of Software Engineers in Asia Pacific. You are very good."

Alex Khatis 24 Mar 2017

'Hi Michael,

Over the years I have purchased quite a few items from E & S and have always had great service, especially from Robert Cook in Sales. But I wanted to particularly note the great help I have recently received from Rachel in Customer service, who has supervised the assistance from Andi-Co regarding my Lieber fridge. 

I'd have to say it hasn't seemed like a Wednesday model (I hope you know the saying about the differences between the Monday and Friday and Wednesday models!) but everyone at E&S has gone out of their way to get the fridge in much better working order, and I think we have finally got it under some control. 

The experience with Andi-Co and discussions with Rachel have also meant that I may have been able to suggest a couple of ways of educating customers to enable them to manage this type of refrigerator better. The relevant information is actually not available in the brochures but is actually essential to know if the refrigerator is to work at its optimum.

Rachel has shown great concern and initiative and went to bat for me with Andi-Co who were very responsive and also showed great customer care, even getting two of their personnel down to Point Lonsdale on separate occasions to make sure the frig was in better working order.

So thank you to Rachel and to the Sinclairs who run a great company. I  really appreciate the way E & S cares for its customers.'

Margot Capp 24 Mar 2017

"Hi Rob,

It's official, I'm working for another year after taking my wife to your Blackburn store last Saturday. I went in to buy a good washing machine...

About 2 hours later after a coffee and a lovely feed from the cooking demo, I left with a very light wallet, a new washing machine, new dishwasher, and new oven!

I dealt with Allison Peek and want you to know we were looked after exceptionally well with great attention to our real needs. She asked all the right questions and was very professional.

The gear arrives for installation tomorrow from Asko and your good selves, so happy wife - happy life!"

Allan Young 21 Mar 2017

'To whom it may concern,

Just to let you know I had a really good experience with Richard.

Doing a reno on our kitchen, and have purchased an oven, cooktop, tap and fridge.

Richard assisted on a couple of visits to your showroom, and quite a number of emails! Showed me various models of things, answered by ignorant questions with patience and asked relevant questions and made suggestions. Wasn’t pushy in any way.

Really appreciated Richard’s efforts …

And also, “Andrew” helped out when I dropped in on another day when richard had a midweek day off, Andrew too was very helpful.

Overall, a very good experience…

Thanks again"

John Lamont 17 Mar 2017

"Dear Mr and Ms Trading,

I'm writing to congratulate you on your impeccable taste in staff. I'm currently renovating my kitchen, which as I'm sure you're aware is a very stressful thing to do. I bet you're super rich and get to renovate kitchens all the time. I went into the project believing I'd be as cool and calm as Shaynna Blaze. How wrong I was.

Before long I'd turned into one of those people who stares at an oven pretending to understand the functions, whilst secretly worrying that the wrong choice of oven may lead to a life of misery. I have to remind myself that my oven is mostly used to cook cheese on toast and my dishwasher is used as storage, it hasn't been turned on for the last 10 years...

I digress, so by the time I stumbled into your Collingwood store, the one near the Children's farm, I was a mess. I'd spent weeks in your competitors stores speaking to salespeople who were all very nice but also very salesy.

When I walked into your store I met Gordon, he has glasses and a great laugh. He reminded me of my dad, although my dad is much taller. He was the best salesman and the least salesy of all the people I'd dealt with. He was honest, knew about all the brands and listened to me when I told him I mainly need an oven that would look nice and make a mean cheese on toast. I know his job is to sell stuff but it felt like he really wanted to help me make the best choices for my situation. I don't know if this is some clever sales technique that you teach all of your staff or whether it's just Gordon but in the end it was the reason I decided to shop with you.

So basically I just wanted to say thanks. I think you should give Gordon the keys to one of your stores..or at least a new oven or a dishwasher which he can use as storage...

Regards,

The worst renovator"

Cushla Travers 14 Mar 2017

"Good morning Vivienne,

Just a quick note to than you for your assistance last Thursday to get our waste kit supplied for our Blanco sink.

I received a call from Blanco and they arranged for the kit to be available at their Dandenong warehouse, so I went there, collected and then delivered to the house on Friday.

I just wanted you to know how much we appreciate your help and assistance to ensure the minimum disruption to our plumbing fit off.

With thanks again and we hope you have a great week. Many, many thanks."

Kylie & Anthony Battista 07 Mar 2017

"I just wanted to write and say how much I appreciated an act of thoughtful kindness shown to me by one of your staff on Friday.

I had a small problem in positioning one of the trays in my refrigerator after cleaning it. He asked permission from his manager to see if he could fix it for me and save the service fee.

Richard drove the few blocks to my house and had the problem sorted in less than a minute.

As one of the 'elderly' I was so greatful to him for this great act of kindness. Its so nice that these things still sometimes happen."

Mary 06 Mar 2017

"Hi Amy,

I just wanted to let you know that our new kitchen is finished, and we've been using the appliances you organised for us very happily since Sunday.

They're all terrific and much better than the equivalents we had before, including the Falmec rangehood that we caused you so much grief over as well as items we scarcely thought about like the tap.

Even the humble gas cooktop that you spent a lot of time with us sorting out is a pleasure to use—who would have thought it doesn't have to take 30 minutes or more to boil up water for spaghetti?

Thank you very much for all the trouble you took and the attention you gave us. We certainly benefited greatly from your experience and appreciate the effort you put in.

Best wishes,

John & Kathy"

John & Kathy 01 Mar 2017

"Dear Nathan

I am writing because I have had dealings with Erin re the purchase of a new fridge. 

This has been a very difficult exercise as the specifications had to be very precise, the fridge has to sit in a cavity of certain measurements and then on top it has to be an ordinary fridge which is then integrated.  So not easy.

I would like you to know that we dealt with Erin who was unbelievably helpful, professional, superb at her job  and gave a service which was outstanding. 

We could only praise her and I would highly recommend her to my friends.  Please commend her as she deserves it.

With kind regards

Dinah Laycock"

Dinah Laycock 28 Feb 2017

"A note of appreciation for outstanding service. Friendly, well informed, efficient and prompt. 

Please pas on our particular thankas to Barbara who handled my initial inquiry, rang back with further information and expedited the sale and delivery of our new washing machine within two days.

Thanks also to the friendly and efficient delivery boys, and to staff who rang to confirm delivery details. There is no doubt I will remain a customer of e&s for future household purchases and also recommend you for outstanding service.

Best wishes & thanks again."

Judy Margolis 16 Feb 2017

"Good morning e&s management, I'd like to bring to your attention the fantastic and professional service that I received by one of your sales staff. 

My business was with Mr Arno Xu at your Blackburn store. I found him to be pleasant and very knowledgeable about the Brodware items I was purchasing. 

Great customer service.

Thank you and see you again."

Terry Hausler 31 Jan 2017

"Hi Jayden, 

I would like to thank you very much for your amazing service today. I contacted the tapware centre who were extremely helpful, and I have been abnle to purchase a cartridge and the seals for our Blanco tap.

In today's world, you rarely come accross the level of service you provided today, and I really appreciate your effort."

Faye Ervin 23 Jan 2017

"5 stars for customer service! Just so easy to deal with when our appliance has needed fixing the staff get on to the company asap and it is fixed within the week. I will buy all my appliances from here from now on."

Sammy Lah 07 Dec 2016

"Exceptional. We have previously bought from E&S instore but as our washing machine broke on a Sunday afternoon we decided to try the online sales service. The experience was very easy, the delivery process smooth and the goods are of a high standard."

Dean Membry 23 Nov 2016

"Can I just say that E&S is the best company ever

I had a problem one day, I got a response in under 12 hours, and caroma have fixed my toilet quickly and efficiently with Bruce the cheerful plumber

I have been buying from you for many years when you were Ashburton, as does my son Josh Ambrosy, as does my daughter, Emily Fadeyev, and we are all thrilled with the service and follow up

Once again, huge thanks"

Lou Ambrosy 01 Aug 2016

"Dear Mike,

I wish to pass on my thanks to your team at the Blackburn store in particular Kelly Zhang.

I purchased new Asko dishwasher this week and found Kelly to be extremely pleasant  in her approach, very professional and her follow up service was excellent. She was a delight to deal with!

I also have to mention that shopping in your store is so much nicer than the other two down the road at Nunawading! So please keep doing what you do – the experience is so much better!

I look forward to shopping with E&S again."

Samantha Easton 29 Jun 2016

"G'day Ryan,

I would like to express our thanks to you and E&S for your high quality service.

You were extremely helpful and understood our requirements for dad's dishwasher and found a cheaper ex-display model. Your colleagues were more than helpful in your absence. Your delivery info was excellent via text and enabled us to co-ordinate with the carers. And to top it off, your installer was fast, efficient, effective and friendly. That is an outstanding way to run a business!"

Ian McKenzie 16 Jun 2016

"Dear Nathan,

I am writing to let you know how happy I am with the service I have received from E and S Trading in Blackburn, but in particular the excellent service Chris Bannard has given us.

As we were buying for our new kitchen we knew we would be spending quite a lot of money and we were not entirely sure which products would be best for us. Chris provided us with a wealth of knowledge which has proven to be beneficially and we are very happy with all the products we have purchased from him. We did come across a couple of issues that could not be predicted and it was a relief to be able the call Chris and make the necessary changes with no fuss.

As I had to call and come into the store many times I would also like to thank the girls on reception as they also were great to deal with.

I would not hesitate to recommend Chris and E and S Trading in Blackburn."

Nicole Cairns 4 May 2016

"Dear Greg,

We would like to inform you of exceptional service that my husband and I have received from Andrew Blake at your Moorabbin store.

We unfortunately have had issues with an oven we purchased. It has been an on going issue and without Andrew we believe it would never have been able to get to this stage, where the situation is nearly resolved and oven working.

His outstanding service has been wonderful. To actually have real service is a credit to Andrew. From day one he has been lovely. It’s very hard to get real service these days where a person actually wants to help. He has gone above and beyond what was required of him. It is so easy these days for sales staff to just dismiss a matter and forget the customer.

The part that meant the most to me was I could talk to Andrew without ever feeling uncomfortable or that he was not interested, but most importantly, I never had to feel churned up about the call and he never made me feel that way. He made all of this a pleasant journey that really could have gone the other way. Without Andrew and his exceptional customer service skills, this all could have ended up very differently.

He has worked so hard for us and we cannot thank him enough! He’s definitely a credit to your company.

What a great sense of humour too!

Another aspect I learnt during this process, is that Andrew’s staff respect and like him a lot. That is always another great sign of a good employee.

We would only ever go to E and S Trading now for all purchases because of Andrew’s service and we highly recommend the company and Andrew to all. So a big Thank you! Andrew you have been fab!"

Karen and Andrew Titley 3 May 2016

"I would like to thank your team for the assistance they gave me in figuring out how to disassemble my Bosch stacked washer/drier combo.

Bosch were unable to advise me on this because they don't have the expertise to do so (because they don't actually install), but through the assistance of Rene at your Hawthorn store and the people at your warehouse I was patiently assisted through the process.

Kudos to all."

Ramsey Imam 27 April 2016

"Dear Greg,

I would just like you to know what a Jewel you have amongst your staff.

My husband and I are totally and utterly delighted with Wendy’s help and all her efforts. Always going out over and above her call of duty --- and constantly with practical advice and assistance.

We are delighted and its made our experience with e&s something we would happily recommend to anyone we know we meet.

Thank you again."

Eleonor 22 April 2016

"Hi Chris,

I have been meaning to write this for a few weeks but time has gotten the better of me.

A quick note to say thankyou for your efforts with the fridge. The vouchers were received promptly and with gratitude from Gus and your customer service team continually stayed in contact to ensure the fridge had been received and all was in order.

Other retailers could learn a thing or too from you about customer satisfaction. Thanks again."

Tania Thornton 21 April 2016

"Nick and Sean,

I just want to take this opportunity to thank you both for the superior customer service I received from your store.

You both guided me on my requirement what fridge and dishwasher would be suitable. Your knowledge on products was impeccable, and where you had no answer you researched the information.

You also wanted my business. My decision to buy from you was based not only on price however the total experience from the moment I entered the store , to the sales process, to payment with account and your delivery driver was fantastic.

Please pass this email to your management from one happy customer."

Christina Giannaris 20 April 2016

"To whom it may concern,

I just wanted to comment on my recent customer service activity. My F&P washing machine needed to be serviced because of a loose spring. I had tried to ring F&P but was on hold for ages. I rang E&S and heard back from F&P in a matter of hours..  A time was made and as it turned out, they were able to come earlier.  Thank you for your prompt, efficient and polite service."

Dian Farrington 18 March 2016

"Thank you Heidi, ?I have nothing but praise for the people in your store, especially yourself with the way you interact with customers. 

I sent my girlfriend there to buy her new kitchen appliances and she was also very impressed with the knowledge of the sales people and the amount of time they were prepared to spend with her in order to be sure of her exact needs. Needless to say I believe you will be getting another kitchen appliance order soon.

Just thought it is sometimes nice to be told you are doing a great job."

Pam Newman 29 February 2016

"Good afternoon Frank,

I would like to thank Frederick Quadros who was absolutely fantastic in providing such a friendly, efficient and professional service when I contacted him this week to order a fridge for my CEO. It was an absolute pleasure dealing with him and all the staff including the reception and delivery service.

It is such a breath of fresh air to deal with such a dedicated and committed team in providing a wow factor and wonderful sales experience.

I highly recommend your store and will most certainly choose to return should we have any further purchases.

Please can you pass my thanks onto Frederick and the team from me."

Donna Louw  19 February 2016

"Recently we purchased a Fisher & Paykel refrigerator. We are very happy with it and would like to thank Melissa for her care and attention.  We only had a certain size space to fit the fridge and Melissa went to a lot of trouble finding suitable appliances that would fit, measuring them against our measurements. We would like to thank her very much for her time and care. We wish her all the very best for the future and we will look her up next time we need an appliance."

Maree & Jim McPhee 18 February 2016

"Hi,

We bought a full set of Kitchen appliances from Daniel R at the Blackburn store. Daniel was very patient spent several hours with us and provided good advice, great service and the best prices. Follow up discussions have been great with calls returned and delivery arranged. We have recommended Daniel to friends."

Paul & Karin 6 February 2016

"Hello Paul, 

I would like to acknowledge great customer service we received from Tim Allen and Peter from stainless steel concepts. Tim in the first instance was able to deliver our goods on time and advise us accordingly in the product. We informed Tim that we could have a problem with our installed Siemens range hood regarding the flue he immediately presented us with the brochure of Stainless Steel Concepts.

Now the kitchen is being renovated the problem was evident that we needed further extension to the stainless steel flue. When I rang Siemens they were unable to tell me what length the extension was as none were in stock and they would have to order from Germany. The cost $285 plus  delivery and of course that did not include installation. Panic mode set in and I then rang Peter from Stainless yesterday afternoon. He was here 1 hour later and this morning has installed a full stainless steel flue and repaired an area within the flue. The costs were fair and reasonable and under what the costs would have been if we purchased from Siemens with installation.

I cannot recommend Peter highly enough to have a “tradesman” virtually on call to remedy a very stressful situation is the highest recommendation we can give.

Thanks to E & S trading for providing a service that is outstanding."

Jan Webster & Sue Peterson 28 January 2016

"Purchased all our appliances for our new kitchen from e and s trading Essendon, the customer service was fantastic thank you to Paula De Lorenzo you were incredibly patient and it was all about making us happy.

I would never go anywhere else, as the after sales service has been great and nothing is a problem. Thank you to Paula and Bill."

Sophie Tinney 20 January 2016

"?Hi Lincoln,

Recently I purchased a Sunbeam coffee machine from you and you went to great lengths to source it for me from Chadstone, then sorted out the various components that were missing.  I cannot remember having such great and professional service for so long that I wanted to let you know how much I appreciate your assistance. 

By the way,? the coffee machine is wonderful!"

Naomi Dall 19 January 2016

"Graham, thanks for the sales service and delivery of the Smeg Dishwasher which was delivered and installed by Neil who was very efficient and courteous.

As a first time customer we will certainly contact E&S in the future when requiring products that they sell.We contacted E&S from a good reference from a family member who uses E&S frequently when goods are required."

Gill Mallcott 8 January 2016

"Dear Peter,

I have just come into the store to thank you for all the effort you put into the fit out of our renovation. Thank you!

The project is complete, and thanks to your advice, we are delighted with the appliances and taps etc. We have been able to get the most out of the kitchen and bathrooms, thanks to your good advice.

In particular the tapware you chased up for us is great, you knew what we wanted and I am very glad you chased it up until you found the perfect product. Very happy with Brodware (although the floor bath tap has a small ding in the side!) But all great. Thank you again, with much appreciation."

Joanne Grace 6 January 2016

"To whom it may concern in management:

It is with great delight that I write this letter to sing the praises of Faheem from your Blackburn store.

We recently purchased all appliances required for our new kitchen and could not have asked for more knowledge, information or better service in store and follow up.

As business owners and regular travellers to the USA, we sometimes feel that service offered in Australia is something not to standard. Certainly not in your Blackburn store and with Faheem.

Thank you again."

Marinella & Andrew Milne 5 Jan 2016

"Hi Jim and Mark,

I just wanted to say thank you for the great advice and customer service that we received from you in relation to our recent kitchen and laundry renovation.

Your advice on appliances was very informative and made our choices much simpler. After that, everything from the point of ordering our kitchen and laundry appliances with you in September through to your order follow-up, followed by delivery and installation in December has gone very smoothly. All the appliances are in, working, and meeting our expectations in spades. (With respect to the Whispair range hood, in particular, we received the ultimate accolade - tradie approval from the plumber who has installed a few of them recently for happy customers!).

We are so happy with our purchases and your service. Thank you so much! I would recommend E&S Trading in Abbotsford to our network without hesitation."

Karen Bastian 17 Dec 2015

"Hi Dianne,

Thank you for your email and for being so responsive after Jim's call to you. Thinking outside the box and ensuring our kitchen instal was not delayed showed exemplary customer focus.

May we also say the delivery drivers who delivered the other items in our order also went above and beyond to ensure the fridge was delivered into the house and showed extreme patience when delayed due to the Freedom Kitchen delivery.

Because of your efforts and that of the delivery drivers we would have no hesitation in recommending E&S Trading to our friends and family and will certainly come to you when we look to renovate our three bathrooms.

Thanks again and we hope you and the E&S team enjoy a break and happy Christmas."

Janette and Jim 11 Dec 2015

"Hi,

I have to write to express my utmost thanks for your really excellent assistance following up an overflowing toilet cistern. I had tried to follow up the manufacturer (which was difficult as they use an agent for service ) and after finally reaching them, found them unhelpful and they referred me back to the seller (yourselves ).

The courteous assistance from your reception then to Dermot ( I think at Chadstone ) who took the time ( as a salesman ! ) to follow up for me and organise a serviceman to attend ( at no charge ) was really much appreciated indeed and to put it mildly, exceptional.

This level of service follow up 2 years after purchase is such a rarity today!

I will most certainly continue to purchase appliances and goods as I need them from E&S without hesitation.

A very happy customer!"

Barry Marks 13 Nov 2015

"Dear Slavica

Thanks again for your excellent professionalism and customer care, we have found our experience with you and E&S an extremely positive one, and will not hesitate to return whenever we need further products, and to mention your name and your company to all we know."

Dr Laura Scardamaglia 10 Nov 2015

"Good Morning John,

I understand you are the Manager of E&S Trading’s Hawthorn Showroom. I wanted to pass on my thanks & appreciation for the fabulous assistance Adam O’Donnell has provided.

We are undertaking what started out to be a smallish renovation but has ended up a more significant endeavour - including kitchen, laundry, bathroom, powder room & ensuite. We are also working to a very tight time frame with a proposed completion dated of Christmas (which will more likely be late Jan or early Feb).

As this is the first renovation we have undertaken, I had very little idea of the task ahead of me & the number of decisions that would have to be made. From the first day I walked into your store and was greeted by Adam, he was extremely helpful & knowledgable. He raised issues I had not even thought about and was very patient as we worked out exactly what was required. But the icing on the cake was the huge effort he put in to find me the right kitchen sink - one that isn’t even advertised as yet!

Unfortunately in this day and age people are more likely to complain when things that go wrong rather than acknowledging and appreciating those that are doing their job really well. I’m sure you already know what an asset Adam is to E&S, but this grateful customer just wanted let you know how much we appreciated his expertise, considered opinions and patience. I’m sure I am not the only one who has had a similarly great experience at E&S thanks to Adam."

Jennifer Genovese 26 Oct 2015

"Hi Paul,

Janelle and I wish express our thanks to you for the great service that you personally provided to us in connection with the above order. Particular thanks for your great assistance in helping us with our choices and replacing the cooktop which was broken in transit.

Also thanks for recommending Peter at Stainless Steel Concepts to us who custom made the range hood flue cover when the one provided by Fisher & Paykel was way too short. I would strongly recommend that you refer any other clients who are in the same predicament as us to Peter. He provided the new cover in under 48 hours at very reasonable cost. I attach a photo of the cover.  As you will see we still have a small amount of finishing work to do.

Once again thanks to you and I would appreciate it if you would pass this email on to your manager."

Geoff Street 25 Sep 2015

"Paul, on the weekend I got the best customer service from Mr James Clausen. I have been a few times in E&S Trading for the same reason and no one was able to help me or take time or give me any suggestions.

Mr Clausen was able to give me options and now my problem has been resolved. I would like to thank Mr Clausen for taking up his time with me. Even though I didn't buy anything yet I will be purchasing all my products from E&S Trading and that was because of the excellent customer service I got from him.

He said he was going to retire. Tell him it's a big MISTAKE. He is great at his job and he knows what he is talking about.

Many thanks."

Kathy Karantzalis 7 Sep 2015

"Dear E&S Trading friends,

For the past year or more, we have been dealing with your Company – and in particular, Faheem Nasser at Blackburn. 

We began meeting with Faheem before our major renovation project commenced in February this year. We purchased all tapware, bath, bathroom accessories, toilets, vanities, kitchen appliances, refrigerator, rangehood, sink, insinkerator, washing machine, dryer, etc. etc. from E&S Trading, and along the way, Faheem diligently followed up every enquiry.

Every item was delivered when promised, always with pleasant and helpful delivery men.

We recently discovered that one of the toilet seats and covers was not closing as ‘softly’ as the others – the soft-close mechanism wasn’t working properly and after 2 weeks it stopped altogether. I rang Faheem who quickly was in touch with the supplier (Kohler). A gentleman from Kohler rang me the next day, and promptly delivered a brand new seat/cover to us.

Throughout our project we have encountered a number of courteous and helpful tradesmen, and some not quite as helpful or courteous. This has highlighted to us the excellent service provided by E&S Trading, and renewed our appreciation for the people employed by your company, and the manner in which you operate.

Thank you for being the ray of sunshine in a long and at times frustrating project!"

Chrissi & Paul Hayward 22 Aug 2015

"Have to say, really impressed with your Geelong/Belmont store staff, customer services, installation service and the whole end to end process. I was kept informed on when my washing machine would arrive, given options on dates/times, got the call 30 mins prior to delivery and really professional installation service from a genuinely nice person. I walked out of Harvey Norman as it's become my least favourite store (I won't be walking back in there) so well done E&S, I'll be back."

Pauline Jordan 19 Aug 2015

"To whom it may concern,

I am writing to you, to express how impressed I have been whilst dealing with two of your employees.

After purchasing a Franke sink and it being faulty, I was dealing with Franke direct and found their customer service to be appaling. Luckily for me, Rachael from the E & S customer service team called to follow up how it was all going.

From that moment on, Rachael just sorted things out, she was professional, friendly and extremely helpful. Nothing was a problem for her, she always returned my calls and I was most impressed that she was regularly in contact with me, always following up and knowing what was going on.

I also had the pleasure of dealing with Christopher Bannard who was absolutely brilliant. He was patient, helpful and again, nothing was ever a problem.

As a business owner myself, I understand how difficult it is to employ workers who not only do their job but do their job well and above the required standard. I really feel Rachael and Christopher are assets to your company and should be acknowledged for their outstanding customer service which unfortunately is not so common these days.

It has been a pleasure doing business with E & S Trading because of Rachael and Christopher and I would like to truly thank them for all the time and effort they put into resolving this problem.

As a result of my experience, I will now only purchase from your store and will not hesitate to recommend E & S Trading Blackburn to my family and friends.

Thank you for your time."

Brooke James 6 Aug 2015

"Hi Paul

My original sink has just arrived at the warehouse and is being couriered to me, which is sensational.

I would like to thank you, donna and Anna from the warehouse for all your assistance in this matter. Can you please pass my email onto your head office as I feel it should be noted that you all worked hard to fix this situation for me and I truly appreciate these efforts.

I would recommend E and S trading for service and product."

Leonie Green 17 Jul 2015

"Dear Mr Ryan

Last week my husband and I purchased a dishwasher from E&S Trading.

We didn't buy "the kitchen, bathroom and laundry" - just one relatively inexpensive item (on special), but it is a long time since we've encountered such exceptional service and communication from a business.

Heidi Banas was our pleasant, personable salesperson. Delivery and installation costs were very reasonable. We were kept informed all the way to the point of delivery. Great communication!

The two delivery men, particularly Braiden (?) made valiant attempt to remove our sixteen year old dishwasher (and install the new one) which absolutely refused to budge and had to be totally dismantled. They reluctanly gave up beause they had commitments to other customers.

Good service and communivation are a reflection of the person at the top. We're impressed!

Thanks to all."

Kathleen Hart 12 Jul 2015

"Hello Mark,

I would like to place on record the absolute pleasure it has been in dealing with E&S Trading through the professional attention and service provided by Duncan Board.

He made the daunting task of outfitting an entire kitchen so simple, personal and satisfying. His thorough knowledge of all products, together with his patient and professional demeanour, could not be faulted. Every step of the process over the past few months was attended to calmly and with a minimum of fuss. Nothing was ever a problem or too onerous for Duncan.

My experience with E&S Trading can truly be described as rare in this hurried and impersonal world we live in. For this I congratulate and sincerely thank Duncan and wish him every success in his career at E&S Trading."

Ann Armstrong 10 July 2015

"Very happy with the service we received from Bipin Parekh at Essendon DFO. He was very helpful and explained all the features of the product. This influenced our decision to buy from your store rather than the opposition who were offering the same deal but didn't seem interested in spending some time to highlight the product features like Bipin."

Cathy 10 July 2015

"Hi Nathan

We are writing to you to say a big thank you for the great experience of dealing with your professional team. We purchased a Siemens Dishwasher last weekend and right from the outset we couldn't have been happier.

Your salesman James is such a pleasant young man, not a trace of the "pushy salesman" We had endless questions about dishwashers and he had all the answers. We were also impressed with his patience with us, he gave us a lot to think about and not once did he put any pressure on us to buy that day. We thought also the coffee you made us was a really nice touch, great coffee by the way. -)

Even your delivery, installation service is terrific. Not having to dispose of old machine and packaging etc was terrific.

We purchased our Bosch washing machine from E & S 8 or 9 years ago and absolutely love it. Please pass on our thanks to James, we really appreciated his help."

Vicki and Ross Ward 1 July 2015

"Hi Greg,

Three years ago I did a home renovation that involved purchasing bathroom and kitchen products. It was an interesting experience into the sales world. I realised at that point how hard it was to find sales people that were knowledgable and not pushy. So I wasn’t too keen on going out there again to research new products for our second kitchen.

I recently visited your Blackburn Store and was highly surprised with the service I received from Daniel Ryan. He was an easy going bloke, knowledgable, and showed me other great options I hadn’t considered. Not pushy at all but made me feel confident he knew what he was doing.

I went in on a Saturday not sure on what I wanted to purchase and walked out with a printouts of products. I now had homework to do that night and decisions to make over a bottle of wine.

By Sunday arvo I decided on what I wanted and Daniel offered me a great price for EOFY savings. I didn’t feel I needed to visit other stores.

It was an excellent experience and I would highly recommend him to my friends and family.

I don’t usually write emails like these as good people are hard to find, but he is exceptional at his job and requires a pat on the back."

Jenny Petelin 1 July 2015

"Hi Vince,

On behalf of Melissa and myself, we just wanted to let you know how much we appreciate your assistance and willingness to handle all of our purchasing needs and subsequent issues as they arose. It is not often that we come across exceptional customer commitment these days, so on the rare occasion that we are fortunate to be a part of a good service experience, we feel compelled to pass on our positive appreciation.

Your ability to actively assist over and above our expectations, especially given the sales process had long since passed, was absolutely fantastic from a retail customer point of view. We felt well supported and the end result is both pleasing and encouraging in this day and age.

So thank you once again for your excellent service and also to the extended E&S Trading Team who have also come to our rescue at times when you were busy with other customers.

Great job Vince, done very well.

Have a great weekend and we hope to recommend your services to friends and family."

Craig and Melissa Adam 19 June 2015

"Hi there Greg,

I would like to take the opportunity to commend one of your staff members at your DFO Essendon store.

My wife and I recently ventured into our first project in developing townhouses. Whilst the process can be daunting and overwhelming when it comes to choosing taps, tiles, appliances and the list goes on, Wendy Davidson ensured that she would take the stress out of the decision making process.

Wendy was always professional, attentive and incredibly knowledgeable. She also ensured that we got the best deal possible. Our builder tried to get better prices than Wendy had given us, but was unable to do so and was quite impressed with Wendy’s attention to detail and sense of urgency.

We would definitely look to Wendy for future projects and will highly recommend Wendy Davidson to other people doing similar projects."

Kirk Schroter 10 June 2015

"Last week I needed to have a Smeg refrigerator exchanged due to an issue I had fitting the it into the cavity space available. I ordered a replacement Westinghouse on Sunday and then went back into the showroom on Monday and asked for this to be changed to an Electrolux 510L French Door. Dermott at the Chadstone showroom was extremely helpful and assisted in the exchange.

Chris & Ben arrived on Tuesday afternoon to deliver the new fridge and pick up the one being returned. Unfortunately the order hadn't gone through to the warehouse on time and they had the Westinghouse on board. Chris was incredibly helpful and went out of his way to assist me (even though I said it really was my fault for changing my mind 3 times!). They took the Smeg fridge away and said they would follow up on when the new one would be delivered.

An hour later I received a call from Chris to say they had the fridge on board the truck and they would have it delivered in 30 minutes. I was quite gobsmacked as I was expecting to wait several days for the next delivery. Chris & Ben moved my old fridge out of the way and installed the new one (which looks fantastic).

I was so impressed by these two young gentleman - their desire to keep the customer happy and leave a lasting impression was something I rarely see these days. I have been a long term customer of E&S - and this is the reason why - always putting the customer first. To Chris & Ben - great work - your employer should be very proud to have employees like you."

Julie Dowd 14 May 2015

"Hi, my name is Christy Anton and I had the pleasure of dealing with Chris Phillipas.

With regards to my order, I found Chris very friendly, professional and informative, without being pushy and too full on.

Chris displayed a very broad knowledge of his products and gave me solid advice and some competitve pricing.

I commend Chris for being a good saleman in general but also very good at his job. His manner, tone and overall attitude made him a pleasure to deal with.

I have no hesistation in coming back to him in the future."

Christy Anton 27 Apr 2015

"Good Afternoon Paul

I just wanted to let you know that we have received both our Vintec fridge and our F&P free standing induction stove/oven. We have had both installed into our kitchen (just need to organise a sparky to wire the stove in) But all looks fantastic so far and Shane is loving the fridge :-)

I wanted to thank you for all your help and will be sure to return and see you once we begin some of our renovations. You made everything so easy even with the mix up with the stove/oven. Also the delivery guys were awesome even waiting for Shane for 15 minutes to get home and Shane said they were great.

Thanks again, and look forward to seeing you soon."

Lauren Brown 10 Apr 2015

"Hi,

Just wanted to say thanks to your great team at Essendon store. We were looked after by James Clausen. He was professional and patient man with a great sense of humour. He knew his products inside out and was able to advise and point us iin the right direction. He went beyond his duty of call and will recommend him and your team to all family and friends. Thanks."

Lou & Daniela 7 Apr 2015

"I just wanted to take a moment to pass on my thanks to one of your team members Julia Barlow. My wife and I came into the store on Sunday afternoon and she kindly spent over an hour talking to us about all the different oven options in our price range. We found Julia to be knowledgeable, insightful, practical and patient throughout the whole process.

Once again, thanks to Julia. It was refreshing to see customer service is still alive and well."

Trent and Chantelle 23 Mar 2015

"Dear Mr Chapman

Beginning last June’14 I have had dealings with one of your staff, Mr James Barker. I finally arranged for receipt of the order in October/November 2014.

My purpose in making contact is to offer plaudits to James and raise your awareness of his unique set of customer service skills. I do not make such positive comments lightly – as a consulting psychologist in my working life, I had many an occasion to become involved in sales profiling and customer service skills development.

James is a standout in terms of his ability to quickly establish rapport over the telephone (correct – I’ve never met him personally). His speaking voice is calm and reassuring and his speech flows easily and at a comfortable rate for telephone dealings. He is able to project warmth and interest over the telephone.

The questioning skills that he uses to establish buyer needs and to equally drill down to find out about any problems which might arise, are terrific. He is able to paraphrase and follow up with further questions without ever seeming to become defensive or disinterested. He is able to retain a sense of humour and dispel customer frustration appropriately.

I was also thrilled when James followed through with action and followed up to ascertain whether others, such as distribution warehouses or delivery agents had fulfilled his promised outcomes.

All in all, my expectations were not only exceeded, but i am taking time out from busy works on my home to write to you )long overdue because I was so wonderfully surprised and delightfully pleased to have James as the sales consultant I had to deal with. His skills are exceptional and indeed, he is a ‘standout’ in today’s retail world and customer service debacle.

I trust that you find ways of using James’ skills and attributes to add value to your business, and that he equally benefits from any recognition that you might give him. He is most marketable!

Lastly, please convey my appreciation to James, perhaps by sharing this letter with him."

Magda Skibinski 18 Mar 2015

"Congratulations on standing out in the tough retail world.  Your attention to the needs of the Customer AFTER purchasing is impeccable.

From the time I called your Sales Consultant, Jared Marzin in a panic as my washer was not working to the call I received the Supplier to book a service call was exceptional.  What I was blown away by was the call I received from your Warehouse advising I was to be provided with a loan washer.  Did not see that coming! Top marks E & S.

To the entire team of people who have made this happen, thank you.  Thank you for considering me as a person and not just a sale.

Extremely happy and impressed."

Lydia Naylor 26 Feb 2015

"Hi Amanda,

We finally had our splashback installed. This is our Kitchen. I really appreciate your help and expertise and also how easy it was to work with you. You are a lovely person and wish you all the best.

We love our appliances and we are enjoying using them. We wouldn't change anything. By the way, the sink is so good, thanks for replacing it. Would recommend you to anyone we know."

John and Kathie Karapalidis 2 Feb 2015

"I would like to complement the extraordinary service at E&S. I have done 4 renovations of our properties over the last 4 years and have the pleasure of working with Nathan Chapman who I found to be an extraordinary salesmen whose after sales service and back up matches his product knowledge! I guess this is why he has been promoted-well deserved.

The reason for this e-mail was the fantastic service I received from Amanda at your Chadstone store last week. I had bought a Gessi toilet brush and holder set as part of a larger order which had the dreadful problem of the brush detaching from its handle. It was over 12 months ago that I had bought it so I rang to find out if there was one in stock that I could purchase. Instead of just selling me one she contacted the sales representative from Gessi and got them to mail me a toilet brush at no charge!

Now where do you get that kind of service in this day and age!! Keep it up E&S you will always have our business and we always recommend you to our friends who like us have had exceptional service!!"

Dinesh Sivaratnam 13 Jan 2015

"Hello Jason,

I have been to the E & S trading store at Essendon recently and was lucky enough to be helped by one of your sales people, Julia Barlow, there.

I am writing to let you know how wonderful and helpful she was. Julia displayed a high level of professionalism throughout her interactions with me, giving the impression that nothing was too difficult for her and that she was eager to help in any way she could. She was kind and patient with me. Her knowledge of the products was impressive and she was responsive to my needs and circumstances. I am sure she must be a highly valued member of your team as she made my experience with your shop very pleasant, productive, easy and smooth. Because of her efforts I will highly recommend your store to others and will continue to shop there myself.

Thank you for your time. Please pass on my heartfelt thanks to Julia."

Natalie Murphy 12 Nov 2014

"Hi Mike and Rob,

Just to let you know that my client who I was accessing the quotes for handed in the paperwork to LIiz at Bellarine st Salvation Army as part of NILS application. Application was successful and Liz rang E & S trading I am unsure who, arranged delivery of fridge and washing machine to my client through E&S trading all within the week of 23rd January.

So thank you to your excellent sales team in providing quick, efficient, prompt service to my client who desperately needed the support."

Rita Berak

"Hi Andrew,

We would like advise you regarding the wonderful customer service from your sales and delivery team.
We purchased a new Beko fridge a week and a half ago which was not yet in stock and we were grateful to receive a loan fridge until our new fridge was available.

All four men delivering and collecting our old fridge and delivered our loan fridge were very friendly and professional as were the two men who delivered our new fridge this morning.

Please pass on a big Thank you to them all and you should be very proud and pleased with their services.

We have passed on your details and HIGHLY recommend E & S to all our family and friends.

Well done to you and your team for your professionalism, expertise and services."

Rowan and Bianca Ball 4 Feb 2015

"Hi Andrew,

I am writing to you to give a little praise to your staff, particularly Carol Wingard down to the ladies at the front end. No issue is too much trouble and they are always so helpful with any query that has arisen. We have been very satisfied with all the service we have been given so far. We would certainly recommend e&s trading Moorabbin and Carol."

Maree Richardson

"Good morning Rob

Recently my wife and I ventured for the first time into the Blackburn E&S Trading showroom to hopefully purchase an advertised Bosch front end loader washing machine.

I had made a phone enquiry on the day prior (20/12) to confirm there was ample stock and not just a loss making market price leader as is common with some retailers.

A sales consultant, Melissa answered the phone and all my enquiries were answered both promptly and efficiently. She asked my name and phone number and I said we may come to the showroom tomorrow.

The next day we went to the Blackburn store. Upon entering your store we were greeted by a pleasant Melissa. Without any hesitation she mentioned my name and what we were there for.

Melissa’s meet and greet, product knowledge along with spelling out the available warranty was outstanding. Deciding to purchase the Bosch washer, all paperwork was done promptly.

We were taken to the casher. As we approached, Melissa directed the question to my wife to gauge whether my wife was interested in a heavily reduced Dyson cleaner. My immediate thought was how switched on was this sales consultant.

Having worked in the car industry and sales manager for many years at one of Melbourne’s biggest dealerships, I could not help but wonder what motivation sales courses you put your staff through.

As a manager, you dream of having self motivated staff like Melissa. Being your front line of attach, her meet & greet, sales skills and her ability to stay quiet whilst the client spoke quickly cemented a sale. Her follow up skills the following day were outstanding.

Rob, in praising up your sales staff, it would be remiss of me not to mention the delivery driver / installer Mark. Again meet and greet, people skills were first class. He never left until he was sure we were happy with the new product. Outstanding!

This was our first experience of dealing with your company, and being sales orientated myself, the experience was a pleasure.

As we both know you can spend thousands of dollars telling the public how good you are but unless you have switched on sales consultants like your company appear to have, you can stand back and watch your advertising budget dollars go down the gurgler.

Word of mouth has and always will be the best form of advertising and we can assure you we both speak of your firm in glowing terms.

Well done and continue the good work."

Jane & Ian Alexander 29 Jan 2015

"Hi Andrew,

I hope this email finds you well.

The purpose of this email is to provide you information regarding the experience my wife (Lauren) and I had at your premises on 4/1/15 with one of your sales consultants, Peter Treweek.

Lauren and I had just gotten back home on 3/1/15 from a 10 day holiday over the festive season and realised that we needed to take advantage of Boxing Day sales for our kitchen renovation. We have 2 boys (6 & 3 y/o) and were forced to take them home appliance shopping due to necessity – we were not in the mood... We first went to a couple of home appliance stores seeking advice/assistance with oven options and received very poor advice and below average service (The Good Guys Cheltenham DFO was the poorest).

Lastly we arrived at your premises and was warmly greeted by Peter – he was specific in his line of questioning as to why we were there and swiftly demonstrated a sound rapport in which we felt comfortable discussing our situation with him. Within 5 minutes of demonstrating features/benefits it must have become clear to Peter that we were struggling to concentrate on his presentation with 2 hungry/tired/bored boys quite clearly distracting us. Peter read the cue’s quickly, suggested that the boys would be more comfortable watching Shrek on the bean bags and even offered them pizza. From this point onwards we were sold ! The kids were out of our hair, you had competitive pricing and more importantly a sales consultant who was more than happy to assist us with our queries and offer advice where required.

Within 20 minutes, our oven only purchase saw us leaving your store with a Smeg Oven/stove combo, Smeg Ranghood, Blano sink and KWC taps – our expectation was to spend $2,000 on an oven and that was it and we ended up spending $4,000 because Peter made our shopping experience so easy and effortless.

As a specialist adviser for CBA (an organisation that heavily invests in customer service training), I felt Peter’s customer service was best practice and felt it important to provide you such feedback. Furthermore, prior to my tenure at CBA I spent 5 years putting myself through university working for Billy Guyatts as an appliance salesmen and am aware of the rigours of such a role. Not only did he answer every query we had about our kitchen renovation and provide fantastic service, he assessed our situation and provided an environment whereby we could concentrate on our concerns without being so distracted by our young children. He literally turned a potential $2,000 sale into a guaranteed $4,000 sale through his ability to read the situation, take it in his stride and find an alternative avenue for us to shop under his guidance. I am aware that many people spend a lot more at your store than $4,000 yet this further exemplifies the level of service I received. We bought close to bottom of the range products you have on offer and Peter made us feel like we were the most important people in the store – needless to say I was incredibly impressed.

Please pass on my sincere thanks to Peter for his service and moreover I strongly recommend that such an experience as we received be observed and replicated through your sales force as it was literally one of the best retail experiences I have had – best practice and Peter should be commended for his service levels.

Should you require any further information regarding my experience please let me know – otherwise please pass my thanks to Peter and I thank you for taking the time to read this email. You can be sure that I will be recommending Peter and your store to everyone I speak to regarding this transaction and as I am also retail facing you will no doubt benefit from such recommendations.

Please feel free to contact me with any queries."

Andrew Galloway 13 Jan 2015

"Hi Greg,

We would just like to share a recent example of the excellent customer service we receive from all your staff at your Essendon store but especially that of Alex and more recently Wendy. Greg and I have already purchased the majority of the appliances for our new architecturally designed home care of the time and effort Alex has put in over the last 2 years with us. Nothing is ever too much of a problem for Alex and we have spent enough time with him that he is officially on the house warming invite list when it happens! Alex has a great sense of humour but is also able to deliver on our expectations consistently in a professional manner.

We are now moving into purchasing bathroom accessories and the below email trail shows the level that your staff are willing to go to for the customer. The speed of response and expertise in the product range is a consistent experience we’ve had in dealing with Alex and Wendy. Hopefully Alex and Wendy (as well as the rest of your team - everyone we’ve dealt with from reception to other colleagues are always pleasant to deal with) can be recognised in some form through yourself for the way they represent the E&S brand!

Rest assured, we have a lot more to purchase through your business and would only too pleased to provide further feedback."

Greg & Val Boswell 30 Dec 2014

"Hello Frank

I have no doubt that, as her manager, you are well aware of what an asset Amy Campbell is to your company. However, as extremely satisified clients, we would like to reinforce this and commend Amy on her excellent customer service.

We have visited your store on a number of occasions to pick bathroom, laundry and kitchen appliances for a major apartment renovation. Amy's advice, knowledge and suggestions in choosing the various appliances have been invaluable.

Amy's friendly approach, responsiveness, efficiency and attention to detail is impeccable. She ensures that nothing is left to chance and her answers to questions are prompt and knowledgeable. We have very much appreciated and enjoyed our dealings with her."

Val & Mike Harrington 8 Dec 2014

"Andrew, I have been dealing with Chris Bannard for a couple of months as we renovated our home.

We have done a few renovations over the years, and I have to tell you that Chris is the most helpful Sales Consultant I have ever had the pleasure of dealing with. Chris went out of his way to help us with our process, talk through our every whim, made valuable recommendations, and ensured the ordering and delivery process went smoothly. There was a time we needed him to organise prompt delivery for some plumbing parts (first time ever I have had a builder run ahead of schedule), and he always sorted it out quickly and efficiently.

Customer satisfaction is partly about price (which was pretty good), but mostly about the experience, and Chris has left us feeling very positive about the E&S brand."

Bill & Julie Whitford 26 Nov 2014

"Hi John,

Myself and my husband were in your store today looking at purchasing a Siemens washing machine after hearing about your sale.

We walked in with some trepidation as we are very quickly turned off by pushy or ‘fake’ sales people… to the point where we would rather not purchase the product.

This time we were fortunate to be dealt with by Darren McGuire. He dealt with us in a manner that was attentive and not in the least bit pushy.

I’ve got to be honest, I’m probably one of the few women who does not enjoy shopping particularly for household items but Darren made it a very easy and pleasant experience. I would be happy to return to your store in the future and I reckon we will probably seek him out!

I gather that people are probably quick to complain so i thought that on this occasion we would make the effort to give some positive feedback that is well deserved."

Kate & Noel Cleaves 20 Sep 2014

"Great to meet you today and thanks very much for your help to select the sink, fridge and tap.

Everyone that we have dealt with at E&S trading has been superb. They have been knowledgeable about the products, have provided impeccable service and have been patient while we have deliberated over our options.

Please pass on my thanks to your staff for delivering a great customer experience."

Paul Liddiatt 16 Sep 2014

"Dear Mike & Rob

I just wanted to take some time to make you aware of some sensational customer service I received from E&S on the backk of a pretty average product from F&P.

The short story is: after 5 warranty visits from the F&P technicians for the F&P AUX610, I made contact with the Moorabbin store who were responsive to my concerns that I thought I had a lemon. The next day I received a call from Rachel Drayton. Phone call after phone call Rachel would promise to follow up and call back and did so as promised. Going back and fro she eventually got me onto F&P - great guy, pity he never got back to me.

I was a day from filling VCAT, when Rachel obviously read the riot act to F&P - miraculously F&P rang to say they would swap the fridge. Alleluia, seven months and it would be fixed. Pity the next fridge was covered with suspected leaked refrigerant. Rachel read the riot act again and another replacement was on the way.

Now the next fridge (number 3) is going well, fingers crossed.

All through the process I was told a follow up would happen, and it did. You should be very prooud of the service given by Rachel... ... and it is fair to say that I will recommend E&S to all my friends as it is great to know that service  doesn't stop when you leave the E&S store.

Just thought you should know"

Paul Tierney 4 Sep 2014

"Dear Dee

I have been meaning to pen a thank note to thank you for your excellent assistance, advice and patience as we recently tried to organise bathroom and kitchen fittings for our new home.

You were extremely knowledgeable in providing us with advice about attractive alternatives and giving us an insight into the pros and cons of different brands and options available to those selected by our architect.

While the available options seemed overwhelming (given our limited capacity to absorb options during a new house build!) we feel comfortable in our selections, which is in great part to your excellent assistance.

We again thank you sincerely for all of the time you spent with us and will be sure to recommend E & S Trading to friends and family.

I wanted to send this email to you personally rather to than the customer feedback section of your webpage. Perhaps you would be so kind as to refer it to your manager so s/he may appreciate our gratitude to you and our reflections on your professional and positive customer service and advice."

Jo Kummrow 25 Aug 2014

"We recently purchased a Meile washer and dryer from E&S Trading. The staff at the Moorabbin store are absolutely fantastic. Hats off to Anna Coward who went way beyond the call of duty to help us find the best product and deal. She even came in ON HER DAY OFF to assist with an issue with and add on. On her own accord. Who does that? I was completely blown away. What a fantastic person you are Anna. Thank you so much.

Frankie was amazing too. Incredible patience and a great attitude to help and resolve problems. Thanks. You guys rock. "

Sandhya Tewari 22 Aug 2014

"I was looking for a new oven and cooktop for my kitchen at home and I walked through E & S Trading at the Homemaker Centre, Chadstone looking very confused as there were so many ovens on display. Aneeta Ram approached me and asked if I need some help I told her I was quite confused by all the ovens but I knew I wanted white in colour and 60cm in size.

Aneeta was very helpful and pleasant showing me a range of ovens and their functions. She made the whole experience a lot easier for me and I was happy and able to choose a Bosch oven and cooktop.

I thank Aneeta for her excellent customer service and would recommend future customers to go into E&S Trading and speak to Aneeta for service. Thanks again"

Michelle Coolegem, 13 Aug 2014

"Hello, I just wanted to send a quick e-mail to pass on some good customer service news....

I called the Blackburn office earlier today as I was chasing a replacement seat unit for a Kohler toilet that I had purchased through my local Tradelink dealer. Long story short, I purchased 2 toilet suites from them and they managed to give me 2 different seat types. When I asked Tradelink if they could resolve the issue they pretended I didn't exist.

Anyway, I was put through to Mark in sales and explained my issue and said that I was quite happy to purchase the correct model of seat if that's what it took. Mark instead gave me a direct contact at Kohler who he said should be able to help me with my concern as they had a lot of issues with Tradelink in the past. Now, I was quite willing to pay for another seat, but Mark went above and beyond in terms of customer service for me.

Please pass my regards on to this staff member and I will definitely purchase from yourselves in the future. Coming from a sales background myself, its all to often we hear only the bad feedback and not the good ones. Great work Mark!"

Andrew Holland, 13 Aug 2014

"Hi John,

Just a brief note to say I appreciate your service with my smeg oven repair query. You were you very pleasant and professional to deal with and you have promptly done exactly as you said you would. I hope your employer appreciates your work ethic as much as I do. I'm a very happy customer thanks to you."

Andrea Rayson, 29 Jul 2014

"Hi Wendy,

Firstly thank you for your great hospitality today and secondly for looking after my client. She was really excited about the wonderful prices you gave her including the beautiful tap. She really enjoyed the experience and is looking forward to now getting it all done."

Frank Iaria, 16 Jul 2014

"On late Thursday evening, 10th July, our 5 year (young) Fisher and Paykel E522B fridge died, blown circuit board. All Fisher and Paykel could offer was a technician the following week with a fee and additional cost of parts.

No good when your foods going off and nowhere to go. You can live for a few days without a dishwasher or washing machine but not a fridge. So at 9 am Friday we went looking for a replacement, and visited many retail shops with some options and limited help. But when went to E&S our problems were solved effortlessly.

Peter was the salesman at your Chadstone store and offered a spare fridge to loan, free, whilst we looked for the one we really wanted. (he even rang a few technicians to see if we may be able to fix it somehow). How good is that. But when we did find the one we wanted, he vigorously chased it down, and with the warehouse help arranged same day delivery, at a competitive price. Furthermore ! when the delivery man (sorry don’t know his name) arrived, he could not be more helpful. Took the old one away, carefully, and then installed the new one. He had made a special trip for us, and in the meantime made us feel special.

Now, I am in customer service, and can count on one hand the number of times I have written on good service. But this does rate a mention in my view. Please pass on my thanks to Peter, the warehouse and delivery teams. They got our family out of a bind, food all good, and a wonderful service without compromising on the product or price."

Anthony Wilson, 12 Jul 2014

"Thank you James. I must say It was a pleasure to have James as our salesman. He made everything an easy decision to make, as I at first was overwhelmed by the huge range. I was so glad we "scored" James as our salesman."

Rebecca Poole, 11 Jul 2014

"Hi Paul

Just to report what great service I received today from SCOTT. Being a first time customer with E&S Trading it was a pleasure to speak with him. Scott took the time and effort to discuss the Dyson vacuum cleaner I purchased from him and found Scott to be most helpful in answering lots of questions I had for him.

I would not hesitate in recommending Scott for a Customer Service Award if you had this for your staff members. Have a great weekend."

Maureen Spathis, 20 Jun 2014

"Good Morning Paul

I just wanted to say a very special thank you to E & S Trading in Geelong for all the professional service, thought & care with all that I purchased from your company.

It all started one Saturday last year when I came into contact with Julia Barlow, who I believe has now moved to the Essendon branch. She was exceptional with every product involved with each room I was renovating at my home in Point Lonsdale - she made it all 'smooth sailing' so to speak!

Then with a couple of issues along the way, everyone was so helpful & caring to rectify the situation & always with a smile. As I was doing this on my own, E & S Trading made it all so simple & I have been strongly recommending your company to plenty of family & friends.

Those who always helped, including yourself, were Tory, she is terrific, plus Jason Quirk, Robert Cook, Nicole Cromer & Pete Mana. A very big thank you to all.

I also work in the retail/service industry & our company could learn a great deal from the work ethic & exceptional service of E & S Trading - it's fantastic!"

Georgie Clegg, 19 Jun 2014

"Moorabbin store Barbara has been helping us with the purchasing and choosing appliances etc for our renno. Barbara has been of great assistance and is always only too pleased to help. Her attitude, customer service and product knowledge is commendable. She has made the whole experince vertually painless - the only pain being the cost of rennos :) Thanks Barbara"

Malcolm & Ruth Myers, 12 Jun 2014

"Dear Mr Sinclair,

Just before Christmas we purchased $7500.00 of kitchen appliances from your Blackburn store. Almost immediately we began using the Siemens glass gas cooktop we noticed the trivets black coating lifting off, the gas disc also stained badly and the glass also had marks that appeared to be under the glass and would not polish off. We had previously had a Westinghouse glass top cooktop in the kitchen for 25 years with wonderful quality and performance.

I took the trivets straight away back to the store and Andrew did not hesitate to agree that the faults were unacceptable and that he would organise replacements.

And so began months of hassles with Siemens to replace the units, being Xmas and New Year time also didn't help. He never gave up and finally last week a replacement was forthcoming.

Andrew gave us wonderful service and is a credit to your organisation. I would never hesitate to recommend E&S Blackburn to my friends and you should be very proud to have great staff like Andrew and the others we dealt with over the past 5 months."

Rhonda Lee-Tet, 3 June 2014

Laurene, 29 May 2014

"I would like to take the time to express what great customer service I have enjoyed from Wendy Davidson.

She was always helpful and quick to respond to any queries and made me feel confident in my choices. Her friendly down to earth attitude made me feel comfortable right from the start.

If I am asked where I got all my appliances I would not hesitate to recommend e&s trading and especially Wendy. Kind regards."

Pete Coffey, 27 May 2014

"Hi Jason

I have recently purchased a range of appliances from your store and dealt with Paula, and to put it simply found dealing with Paula a fantastic experience. I’m what you would call a very self complicated type buyer where I allow my self to become confused with so many options however Paula remained patient and totally focussed on what we needed. Paula was never pushy, very patient, calm and polite, and most of all it was always about making us happy and not about the sale.

I am hoping that you have some kind of staff reward program because Paula Should be rewarded EMPLOYEE OF THE MONTH.

In the end I purchased a range of Miele products and I will have no hesitation in referring friends and clients to e&s Essendon to see Paula.

Please announce this to Paula and your entire staff as I feel its very important that Paula be acknowledged for such great work."

Fadi Saad, 27 May 2014

"Hi Amy,

A quick note to once again thank you for all your assistance over the months. You have been a pleasure to deal with, and are always helpful, whether it is a technical matter, order-related, or pricing. It is for this reason we didn't hesitate to recommend E&S Trading, and you specifically, to help Leanne and Kevin Wong when it comes to a major refurbishment they're about to undertake in Camberwell. I understand demolition will commence in two weeks, so no doubt they will be in contact with you in a couple of months. "

Andrew Targett, 25 May 2014

"Dear Rob and Mike,

I wanted to let you the outstanding service I received from your manager Nathan. I was very time poor and had little knowledge of where to start. In no time Nathan had guided me to the look and products I was trying to achieve. Nathan had come highly recommended to me and he certainly lived up to his reputation."

Kate & Michael Ratliff, 22 May 2014

My name is Viki and I came into your Essendon DFO store yesterday (19/5/14) to purchase an oven and cooktop for my parents. I had been dealing with a gentleman by the name of Bipin.

I am writing to you to inform you that I was thoroughly impressed with the service offered by him. He went out of his way to do the best he could do for us and when we visited presented in a very professional, kindly manner. Even my kids commented on how well he looked after us!

I also wish to point out that the two lovely ladies working at the front desk were very delightful to deal with and very helpful (they know who they are). You guys will come highly recommended by us! Thanks once again. "

Viki Ali, 20 May 2014

"G’day Paul, I can not thank you enough & your team for from the start to finish it has been the best service I have had in a long time. We have already recommended you guys to 2 of our friends & we will continue to. We will certainly been in to buy a few more things required for the house. We start moving tonight. Yes everything installed and looks great. Once again thank you for everything."

Dean Fiddes, 9 May 2014

"This morning, we noticed our combo inbuilt oven/microwave was making strange noises. I rang our contact at E & S Trading Moorabbin store to explain the situation. Within 1 hour, he had arranged for the manufacturer’s service people to pick up the unit from our house. Not long after that a temporary microwave was hand delivered by one of the staff from the Essendon store. I have just now received a call advising that the unit will be comprehensively tested by the manufacturer. If they are not satisfied with the diagnostic results a new unit will be delivered and installed next week.

Well, who said customer service is dead!! Thank you Lincoln and E&S Trading ….. Satisfaction personified!!!"

Tanina Wood, 5 May 2014

"We would like to thank Barbara Baker and your staff from the warehouse and delivery people for their professional service something that is lacking in retail today. Barbara was very helpful with her product knowledge in helping us with our choice of appliances. Her approach wasin no way pushy or intimidating as found today in some retailers. We would have no hesitation in recommending your company to any of our frends in the future."

Kevin and Joan Pope, 3 May 2014

"A big thank you to the Chadstone team for helping me with my replacement KWC tap. Duncan, Tim, Frank and the girls on reception. A happy outcome and great service as always. Loving my new kitchen tap. It works beautifully."

Dany Roberts , 2 May 2014

"Hi there,

After visiting your Essendon DFO store with my eighty-five year old mother last Wednesday, I felt obliged to inform you of my experience.

It has been a very long time since I have found shopping for white goods to be such an enjoyable experience. Upon entering the store, we were greeted warmly by a gentleman named Johnny who proceeded to escort us to the Washing Machine section. After finding out our needs, Johnny quickly handed us over to Alex. I found Alex to be very well- informed about his products, relaxed in his manner and extremely gracious towards my mother. It didn't take long before we had found the perfect Siemans washer that I am sure will do the job for my family at a very satisfactory price.

All your employees whom we spoke to on that day were well-mannered, upbeat and pleasant. They all seemed to be happy and proud to be working at E & S Trading. That speaks volumes. You should be very proud of them and the system you obviously use to choose your people. I am very happy to recommend highly your firm and look forward to sourcing products from you for my bathroom renovations, in the near future."

Anne Anderson, 22 April 2014

"BOUQUETS to E&S Trading’s Barbara and Nicole for solving my fridge problem in a couple of hours and for charging me $100 less than another quote. The service was wonderful. Delivery people Neville and Braden were great, too."

Isabel, 28 March 2014

"Just a few lines to let you know how impressed we are with the service we received from Janet McLellan when purchasing the products we did from E&S Trading. Her service is faultless and her commitment is so evident. Nothing is too much trouble for her, she is a very good salesperson without being too pushy. Her service was probably the best we have ever received. Thank You."

Jack and Nancy Molinarof, 1 March 2014

"After the new range hood was installed, on windy days it kept 'rattling' annoyingly. We got in touch with E&S Blackburn to find out what could be done to rectify the problem. E&S Blackburn got in touch with the manufacturer who advised E & S Trading that once they had available an alternative cowl they would install it.

Time passed by and some 12 months later an alternative cowl was available but the manufacturer wasn't prepared to install it. Once again we got in touch with E & S and Gus from Customer Service called and said he arrange the fitting of the new cowl. As it turned out this cowl made little if no difference to the 'rattle'. We informed Gus that the problem still existed, which he immediately responded and said "leave it to me". Eventually, another cowl was purchased from another manufacturer and installed just the other day.

However, It is too soon to know whether the problem is now fixed. This has been a long winded saga. It has been disappointing that one of your manufacturers has initially let themselves down with its lack of service. Although we don't know yet whether the 'rattle' has gone we are confident that E & S Trading will not walk away from its responsibility. Thankfully because of Gus's perseverance we have received what can truly be called "good old customer service". Thank you very much for looking after our needs and concerns. It is very much appreciated."

Stephen Hedley, 10 February 2014

"Hi Duncan,

Thank you for your efforts last week. Deb and and I were very impressed with your product knowledge and honest appraisal of the different brands. Without a doubt you are the best appliances salesperson we have ever dealt with. You will be very successful at E&S because of your passion, enthusiasm and dedication to giving the best customer experience.

You made the process simple for us and it was an enjoyable process dealing with you.

We look forward to buying off you again."

Deb and Paul Fewster, 3 February 2014

"Absolutely outstanding. I placed an order Saturday night, was emailed to confirm Sunday, telephoned Monday morning to confirm delivery time (even adjusted at late notice to find a time that suited me) and the dishwasher arrived on time, was installed by a lovely gentleman. I cannot fault the experience, it was low effort and highly satisfying. I recommend E&S at every chance to my family & friends."

Michelle Redfern, 10 January 2014

"Excellent! Anna was able to match competitors price and I was able to  buy locally. Good to pop down to the Blackburn store and actually see the product. Anna also provided the details on how to purchase another oven shelf."

RL Hosken, 20 December 2013

"Dear Peter I wanted to let you know how pleased I am with the oven you sold me in October. It was so good of you to come out to my house yourself and refit the catalytic liner. However, I did call an Electrolux technician as I was still concerned about the fit of the shelves. He removed all the fittings (shelves and liners) and refitted them and reassured me that all was in order. I have been happily using it since and I am very impressed with the service you gave me. As a longtime customer (of Bob Sinclair) since 1969 your exceptional attention has been very much appreciated. With my very best wishes for Christmas and a healthy, prosperous 2014."

Louise Arendsen, 4 December 2013

"I am writing to you to provide feedback on two of your team members being Nathan Chapman and his offsider Stephanie.

My wife and I have purchased all of our appliances from your Chadstone store to furnish our new home and now that the goods have been delivered, I am compelled to provide feedback on our experience because in a word it has been exemplary.

From the moment we encountered Nathan in the store he was both courteous and welcoming but moreover, what won me over was his listening ability that honed in on what we were after and for what purposes. He then went through and made recommendations based on his knowledge which was quite extensive, but where deficient, was willing to find out information for us – in other words he was transparent in his dealings with us which gave us a greater level of confidence in the consultation process.

Ultimately he provided knowledgeable customer service and listened to what we wanted, coupled with delivering every step of the way.

Even in post sale, both he an Stephanie have been fantastic in terms of follow ups, problem resolution and keeping us informed with what is occurring. This level of consistency is almost non existent these days.

Stephanie especially helped to resolve an issue for us on Monday and her can do attitude and customer service was simply flawless.

As a direct result of their interaction with us and the experience we have had, we have sent a number of people their way and will continue to do so.

I would be happy to discuss the above further in need and suggest that if appropriate, they be recognised for their service delivery and approach to the customer experience."

Shalain Singh, 23 October 2013

"Just wanted to say thanks for our new appliances. The delivery was on time and the team was very accommodating with their timings. The installation was flawless and we love both the fridge and washing machine; the washing machine is sensational and the best purchase we have made. Thanks for your service and attention again. We are both extremely appreciative and look forward to dealing with you again."

Harry & Effie, 21 October 2013

"Hi Team, I would like to congratulate you on having an Excellent with a capital E customer service team. I recently contacted E & S to ask for a recommended service provider for appliances I purchased from E & S. I then received contact from you to advise me that I had purchased an extended warranty (I forgot!) and then put me in touch with the company.

The team then followed up constantly with me until both my ILve cooker and Bosch Fridge had been repaired. They were fantastic. And they saved me heaps of money as I would have paid to get both fixed. I think they went above and beyond as I had not requested them to look at my account and check my extended warranty.

Well done E & S! I’m glad I purchased from you and will continue to do so."

Donna Giles (JetStar Airways), 2 October 2013

"Thanks for being so helpful throughout this reno. You've made everything so much easier & turned a stressful reno into something fun & exciting. The best customer service we've ever received actually & that is a compliment that I don't give to anyone easily (after having spent 10yrs in customer service industry myself, I value this quality very highly!)."

Liz & Clint, 30 September 2013

"Great. Easy to choose products online, easy to order on phone. Got a courtesy call to advise of delivery and delivery arrived as advised. Very easily to deal with, great customer service, well done!"

Kheng Goh, 3 September 2013

"Very new to online purchasing. Found your website gave me oodles of comparison info. I didn't realise there was so much to analyse for a washing machine.  Found the info excellent.  Made my choice very simple. The customer service girl named Anna, answered the phone in a very customer friendly manner. Such a pleasure, she is a credit to your organisation. I ordered, I paid, and the delivery fellow was most obliging by taking my old machine away, and placing the new machine back in its spot, and the wrapping taken away. Being in a wheelchair, I found the whole exercise very satisfying."

Bev O'Malley, 27 July 2013

"Over the past couple of months we frequently visited your store for assitance with purchasing items for 2 townhouses we were building.

This is just a note to let you know how pleased we were with the service we received. Your employees Bill and Antonella were extremely helpful. We often appeared last minute on a Saturday trying to decide from washing machines to ovens to toilets and baths. Every time no matter what time of day we were given service that made us come back to purchase the next thing and the next thing.

In this day and age, good customer service is often difficult to find, and I feel it is important that it be recognized.

Can you please ensure that you thank both Bill and Antonella for outstanding commitment to great customer service.

Veronica & Darren Phelps, 15 August 2013

"Dear Sirs/Madams,

I am writing to express our appreciation for E&S Trading's excellent service to customers.

Early this year, we had our kitchen renovated. We went to another dealer to start looking for our new kitchen appliances; our second stop was E&S Trading in Blackburn, Victoria. The staff there are wonderful people, in particular Mr Shane Lewis, who is patient, devoted and knowledgeable sales person. He took the time to explain to us the various makes and models and helped us to choose the ones that suit our need and space. We ended up buying everything we need for our new kitchen there, in just one afternoon.

What made us more impressed is your company's after-sale service. Usually dealers only want to sell their products and don't want to know their customers any more after they have got the money, but with E&S, it's totally different.

After our brand new Bosch oven was installed, it kept beeping at random and we had not even started to use it. We were very scared, especially after hearing that some new ovens had exploded after a few minutes when they were turned on. We decided to go back to E&S Blackburn to find out the reason. Shane was busy on that day so Mr James Baker talked to us. He decided that this unusual problem should be reported to Bosch, so he arranged for a Bosch technician to come to your place. And not only that, your Service Department's staff, Megan (she prefers Meg) had phoned us to follow up, and to make sure that our problem is attended to. This is what we call a "10-stars Customer Service" because it is... very rare. Needless to say that we have decided that from now on, E&S Trading will be our "first" and "only" choice to shop for all of our house's need. I saw E&S Trading's motto on your website: "Creating Customers For Life". This is not just a slogan, because you have provided a golder customer service to back it up.

Thank you very much for looking after our needs and concerns. We appreciate it very much, and of course we will be your customer for life.

Best wishes to you, your company and all your dedicated staffs."

Nguyen & Mai Duc, 31 July 2013

"Hi Bill, (Kelty), thanks to you and E & S service personnel, today we had our new ovens installed / swapped over. Please pass our thanks and gratitude to all those concerned – Megan, Rachael in Customer service (I think), and of course to you as you ‘owned’ our problem and concerns immediately. I would also appreciate it if you could pass this up the chain to the top of E & S, I have filled in the form online, but would be happy for you and the team to gain further recognition of great service. It was disappointing that one of your manufacturers was initially letting themselves down with their lack of service. We look forward to using your professional service and that of E & S in the future when we get around to renovating our bathrooms. Many thanks again."

Andrew & Christine Richardson, 23 July 2013

"Service was great my requested delivery date was honoured and I got the phone call to advise delivery time and then goods were delivered on time... Very happy with the service."

Leanne Young, 26 Jun 2013

"Having limited time and multiple purchases needed to outfit a house , I was lucky to be helped by Carol Wingard from the Moorabbin store. Great product knowledge and really helpful on alternatives to suit the budget. Not only was Carol helpful and efficient on the day but she has followed up with solving changes we needed on products post purchse . Her response has been so seamless and fast that it really has taken all the stress out of making decisions quickly. Carol even delivered a replacement product personally, as she knew we were desperate. This sort of service is rare and if this was standard (which I would be amazed), I don't think I'll want to shop anywhere else."

Carla Scomazzon, 18 Jun 2013

"Hi, I would like to thank E&S Trading Essendon on outstanding customer especially John Dawson who went above and beyond. We purchased Siemens dishwasher, Fisher and Paykel Paris oven, Bosch cooktop and Smeg concealed rangehood. We had a problem with the cooktop at installation and rang John to explained the issue, he put our minds at ease which was a huge relief as we were stressed out enough with our reno. He had a brand new cooktop delivered and installed the next day.  That is what I call outstanding customer service and why I now recommend E&S Trading to anyone I know.  Every appliance he recommended has worked perfectly.  Thanks again John and E&S Trading :-)

Thomas and Kathleen Flanagan, 27 May 2013

"Just wanted to let you know how happy we were with the service provided by E&S Trading. The purchase and instalment of our new washing machine has been stress free and for that I would like you to pass on our thanks to all concerned."

Maryann Stott, 24 May 2013

"First time I have purchased from E&S Trading online. Thank you for making it a painless and fantastic experience. The ease of using the website down to placing the order. And finally I was updated all the way with emails and a call from the driver half an hour before the delivery. Well I need a fridge now so back online to E&S Trading."

Debb Ward, 14 May 2013

"We are building a new home in Mount Martha so, quite a lot is needed. Lincoln came over to help and we ended up going through a list of items. It was a pleasure dealing with Lincoln who was so helpful/knowledgeable. Early last Monday he sent us a complete quotation for everything discussed. I also obtained two other quotes but Lincoln's professionalism won us over. He was so friendly/efficient and I am very happy with the price on MC043663. I just wanted to you to know what an excellent salesman Lincoln is."

Graham Buchanan, 13 May 2013

"I purchased a refrigerator. I was helped mightily in that decision by the style and competence of two memebers of your sales staff: Mr Mark Sims and a young lady whose first name was Melissa. Melissa rescued me at your door when I arrived exhausted, thirsty and in despair; a condition to which David Jones and Myers had reduced me. Melissa listened to my tale, gave me a glass of water and led me to a seat and conducted initial research. Mr Mark Sims concluded the sale in a manner which gave me complete confidence that I was making a purchase appropriate to my needs."

Robin W. Sherwen, 6 March 2013

"I visited your Moorabbin store and was served by Chris. He emailed me information on the products that I intended to buy and did a few follow ups with me which included advising when a special price was finished. He was also willing to speak to an electrician and plumber with regards to the products I purchased. Although my purchase was not a big purchase, he treated me very importantly. I would like to comment on the excellent service that Chris has provided to me. This service he has provided is rarely seen at other stores. I would highly recommend your store to my friends due to my good experience."
 
Monica, 3 February 2013

"Excellent. I went online, found the item I required easily and it was ordered and paid for within five minutes. The follow up service was also excellent with emails and phone calls to confirm the sale and delivery and installation details. I cannot speak more highly of Gus and his team - impeccable service."

Kaye De Petro, 23 January 2013 

"I had a great experience. Prompt follow up call after my order. The ability to deliver so quickly is great. Gus was very professional in dealing with me. Delivery was good. Overall a great experience and I would purchase through your company again."
 
Marie Griggs

"Excellent.  I had a question that could not be answered on the website, and Gus was very helpful.  He went out to the floor to measure a door for me and called straight back."
Amy, 7 December 2012

"I write to thank James at your Essendon showroom for all his help recently and great customer service with regards to the installation of my washing machine. My father Maurie contacted James about correcting the installation and the assistance he provided ensured that all the issues were corrected quickly and efficiently, he was so happy to find good old fashioned service still existed. It was a great experience for him."

Tristan Meecham, 26 November 2012

"Hello, I just want to comment on the gorgeous service I received from Claire from the South Geelong showroom. Claire was very helpful and lovely. She helped me spend a few thousand on kitchen goods. Thanks so much Claire!"

Kim Straub, 21 November 2012

"Each time i have brought from E & S Trading I have been completely satisfied with both the product and the service I have received. I would not hesitate to recommend this company to friends and family."
 
Trish Williams, 13 November 2012

"Excellent customer service over the phone, personal, prompt response, helpful, cheerful and fast delivery time."
 
Annie Atkins, 12 November 2012

"Great! I was impressed that within 20 mins of placing my order, I had a call from Gus to confirm delivery. That kind of customer service is amazing."
 
Jane Wright, 8 November 2012

"My purchasing experience was a breeze. Simple, fast, no worries at all."
 
Anita Howard, 1 November 2012

"I would have to say thank you. Your company would have to be the most efficient and well organised company I have dealt with online in a very long time. I will certainly look to using your company again, first this time. Thanks again."

Linda Darlison, 27 October 2012 

"It was very easy! E&S trading were very helpful and made purchasing my washing machine a breeze. I had not bought anything of such value on the net before so I was very happy with the service and price I recieved and would have no hesitation in buying further items from E&S"
 
Silvana Guirguis

"Recently we attended your six monthly 'super sale'. I have feedback for Damien and Frederick (at E&S Trading's warehouse) on how impressed we were with the streamlined way you ran the sale. For a first timer the sheet of instructions was a great idea and your employers on the floor were courteous and helpful. However it is the after sales service that has blown us away. Special thanks to Damien, Frederick and Hayley but also to all the other staff who have made our experience so positive."

Dave and Bron Van Bockel, 17 September 2012

"It was great. I purchased a washing machine online and was contacted by Gus the following morning. He arranged delivery for my preferred time and the item arrived on schedule. I was most pleased with Gus' customer service and will definitely shop with E&S again."
 
Frank DiBlasi, 14 September 2012

"Just a short note to congratulate you on having competent and energetic staff in you showroom in Essendon.  I have been working with Wendy which has been a sheer delight. All credit to her for the sales she got from me. She ought to be commended for her perseverance and politeness. Wendy will come highly recommended from me in future with great respect."

Kim La Ferla, 28 August 2012

"I wanted to write you a quick note to let you know about the outstanding service we received from Wendy. On Saturday 28th July we called into your store to put down a deposit on a quote received a few weeks earlier. Before doing so, we asked Wendy for her advice on a number of items. Her extensive product knowledge and superior customer service was appreciated and noted by both myself and my husband. I felt this needed to be brought to your attention, as I am sure you already realise what an asset Wendy is to your company."

Lori Nardella, 6 August 2012 

"I would like to comment on one of your staff members to say how impressed I have been with Frank (Essendon Showroom). He is knowlegable about his products, and has had personal experience from having had the product himself to be able to comment. He puts all the facts out there for you to decide. Good or Bad. He takes his time with you until your happy to walk away.
One year ago I came in and put a deposit on $13,000 worth of appliance. Recently, he called me to tell me my Bosch refrigerator has been discontinued. My heart sank as my kitchen had been already made and also my colour selections decided as I am building. Again, he didn't let me down. He bent backwards to help my anxious situation, took his time and I walked away thinking what a brilliant sales person. If there was an award for Frank, I would be the first person to nominate him for "Best Sales Person" Please tell him how valued he is and what a good job he is doing, because I trust his opinion and wouldn't think twice about coming to E&S Trading, and would certainly be telling my friends to ask for him."

Helen Cristiano, 4 August 2012

"Easy, helpful, friendly, knowledgeable. Gus was very helpful. Rang to see when product was available. Provided information about the product and when it would be available." 

Denise Pavic, 3 August 2012

"Hi there I spoke to Gus all went well just found it difficult to do the order on my smart phone however Gus said you where doing something about it.Otherwise lovely service. Company to deal with very helpful (-: " 

Anne-Marie Gogos, 31 July 2012

"Fantastic.  Very fast, efficient.  I particularly liked how i was updated at every step of the way.  And the parcel arrived next day." 

Geoff Binns, 27 July 2012

"Fantastic. Courteous, helpful, great follow through. I would use your company again happily. The staff very professional and capable from the phonelines to the delivery (guys on time, very pleasant and helpful). What a great company, obviously. Someone even contacted me to say I'd paid the delivery fee twice and initiated the refund. Truly excellent service all round." 

Gina Bloom, 27 July 2012

"I just wanted to say a huge thank you David for all the help you have given us in regards to our problems with our Ilve oven purchased in December 2011. The help and customer service we have received is nothing short of excellent. Robert has spoken to Frederick at Noble Park and he was also extremely helpful, please pass on our thanks. Once again, please accept our thanks - we certainly recommend E&S to everyone - the service is wonderful."

Robert & Bernadette O'Keefe, 10 July 2012

"I wanted a Set of 2 Kitchenaid Bowl Covers and after an Online search I found 'e&s trading' to offer the best price and with free delivery too. I emailed Gus Stangherlin a couple of times with questions which were answered swiftly and courteously. I purchased said item over the phone and once again the order was taken and completed with a minimum of fuss. Much to my delight my item arrived safely 3 days later. Not bad considering this was from Interstate and sometimes Intrastate items take longer to arrive."

Merryl Chantrell, 25 May 2012 

"Very fast & efficient service my dryer turned up promptly with no fuss. Great price too. I would recommend E&S Trading to everyone. They take the haste out of doing business." 

Trevor Warren, 18 May 2012

"Overall, very good. There were some issues but well handled by Gus Stangherlin's. His follow-up & service was very thorough."

Damien Deckert, 10 May 2012

"Great. They rang and warned me of a possible delay in delivery but it still arrived before my birthday. Product is working very well. Very happy customer. Happy to be a return customer." 

Elissa Reichelt, 9 May 2012

"Excellent.  Prompt response and delivery.  Glad to see the same product available 15 years down the track."

Lyndell Brock, 6 May 2012

"Thought your staff were great. Have recently dealt with Reece sand they were very unhelpful. Seems they are only interested in tradesmen.keep up the good work"

Craig withell, May 2012

"wonderful - have recved my iron, more than grateful for the time you took to make sure I had the lightest of all the tefal I asked for. thankiyou - thankyou - thankyou"

Joyce Sissons, 5 May 2012

"Really good service and delivery once telephone contact with E.& S.trading was made.  Friendly courteous and efficient service could not be bettered."

David Devlin, 5 May 2012

"It is rare that I find myself wanting to send someone an email to say how impressed I am with the level of service I have received. My partner and I have been dealing with Susan at your Essendon showroom since late last year to purchase well over 10K worth of appliances for our home.  Susan has been amazingly professional and helpful.  I'm sure you are already aware of the great job she does but I think it is good for you to hear it from her clients. We have already referred other people to Susan and will continue doing so knowing they will be as impressed as we are with her service.  Susan is a true asset to E & S Trading!"  

Neil Harris, 26 April 2012 

"I recently purchased a fridge from E&S Trading and would like to take this opportunity to thank the store and delivery driver for the excellent level of customer service I received.  I am a warehousing trainer and spend my days training staff in warehouse operations and quality customer service, and I can tell you I have seen customer service ranging from the very worse to the very best.  I am pleased to tell you that I experienced the very best from your organisation. Your delivery driver handled himself with courtesy and professionalism. Please pass on my thanks to the driver for his exceptional level of service, and I would be happy to recommend your organisation to anybody in the future."

Mick Menta, 26 April 2012  

"I just wanted to drop you a line to let you know of the wonderful customer service my husband and I received from Susan at your Essendon showroom. We had come down to Melbourne from regional Victoria to purchase new kitchen appliances.  Some other family members had recommended E&S Trading and of course we also know David Mann from 3AW who is always giving your store wonderful praise. Well after meeting Susan and her showing us exactly what we wanted we couldn’t have been happier.  Susan really knew her products and she was very confident in her service delivery.  We were both very happy we had made the choice to purchase from E& S Trading and wanted to let you know."

Robyn Rouse, 26 April 2012

"Just a short note to let you know how wonderful your staff are at Moorabbin and the delivery driver who delivered my appliances to me. From the moment I first walked into your showroom in Moorabbin, I was met by Adam who couldn't have been more helpful to me. This is in addition to the girls who range to let me know about the progress of my order and then to the delivery man who arrived earlier than expected, which very rarely happens, and with a lovely smile and happy attitude. Thank you for your great service, it is appreciated."

Rosemary Langford-Jones, 10 April 2012

"I would like to pass on my thanks and appreciation to the people at your Essendon DFO store, especially Raj, for dealing with my recent appliance issues. As disappointed as I was with both the appliance, and the Seimens service agency, E&S minimised my inconvienience and provided a level of customer service that I have not experienced before. We are at the start of renovating our home (Kitchen, Laundry & 2 bathrooms) and I will be looking to E&S as my preffered supplier of appliances and fittings. Thank you."

Paul Cadzow, 29 March 2012

In response to our March Warehouse Sale...

"Today was extremely well run. It was very impressive to see such a huge number of staff and they were all so incredibly helpful, knowldgeable and friendly! The deals were excellent and the range fantastic. Thank you!"

Selima Webb, 26 March 2012 

"We were doing complete kitchen and laundry renovations and, fortunately for us, happened upon James in your Blackburn showroom. James was attentive, thoughtful, patient, and made very useful comments and suggestions. Absolutely anything he needed to follow up, he did immediately and happily, and we were never left at a loose end waiting for responses to our questions. His manner was cheerful and pleasant and we never felt James thought we were asking too many questions or taking too long to make our decisions. We would like to thank James for his work, he has been an excellent staff member and has represented E&S very professionally."

Kerrin & Peter Buckney, 15 March 2012

"Excellent...I very rarely get the opportunity to compliment good service but I have dealt with your company twice and on both occasions all staff were very good (from the warehouse to delivery)."

Nesha Naidoo

"Easy to follow prompts with all information I required, ie - product info, star rating, price and warranty option. Follow up was professional and courteous and so prompt! 24 hour service - no interruption to my laundry schedule!!

Alba Murphy, 22 February 2012

"Hi, I'm writing to express my appreciation for the service I received from Peter Soltys at your Blackburn store over the last couple of weeks. He knew a lot about the various appliances I was looking at and took time to listen to me and understand where I was coming from, which I really appreciated. I wanted to make choices based on sound advice and he enabled me to do that rather than 'sell' me something. I wanted to commend him on his patience and assistance during the time I dealt with him. Thanks.

Helen Duncan, 20 February 2012 

"Excellent. Good selection, I knew at a glance what delivery would cost. Just the way I like it.  It's the best online experience I've had in a long time... I'm in the country and buy practically anything and everything online now."

Sonya G, 19 February 2012

"Excellent. We had two phone calls the day after we placed our order, one to thank us and choose a delivery date, and the second call was to select a time of day. The delivery was right on time and done by a capable and pleasant man. He took away the packaging, having levelled the fridge correctly. So our first major purchase online was very successful and we shall look at your prices when we contemplate buying other goods. Thank you."

Tony Lucas, 15 February 2012

 "Simple and fast online purchasing. Prompt reply to be notified about the delivery window time."

Jeffrey, 15 February 2012

"I wanted to just bring to your attention my recent experience purchasing a new washer and dryer from the Chadstone E&S Trading. The whole transaction has taken place over the telephone and via email. Your salesman, Duncan took my original telephone query and spent a considerable time on the telephone giving me informed and professional advice. He answered all my queries, regardless of how trivial they were, immediately and with respect.When the machines were delivered the guys who delivered and fitted the units were great. They knew exactly what they were doing and portrayed an attitude that nothing was too much trouble. I won’t hesitate to recommend E & S Trading and Duncan to anyone who is looking for electrical appliances."

Jonathan Allen, 10 February 2012

"Just wanted to say thanks to Paul at your Geelong showroom for the great service we have received during this transaction. Communication and follow-up was fantastic. I wish more businesses conducted themselves with the pride and professionalism that E&S Trading display."

Jill & Lewis, 31 January 2012

"Excellent. I found everyone I dealt with highly professional"

Chris, 27 January 2012

"Gus (Online Manager) was very helpful when I ordered the goods. They were delivered when promissed and we are very happy with our purchases."

Rosana Brydon, 27 January 2012

"I just wanted to pass on my thanks for such an outstandingly easy purchase and delivery experience. The price was great, I organised the whole thing online and the delivery service and communication has been absolutely excellent. I'll be shopping with you again and recommending E&S Trading as much as possible."

Moira Chalk, 13 January 2012

"I found the online service very prompt, with great customer service base."

Kerrie Ritchie, 12 January 2012 

"Couldn't have got any better service, Gus (Online Manager) went out of his way to find us a left hand hinged door, his knowledge meant we got the fridge we wanted and before the Christmas break."

Karen Godfrey, 9 January 2012

"This is my second purchase through E&S Trading. Gus was very friendly and helpful. Product was delivered on time with no issues. If you know what you're looking for, I highly recommend E&S to anyone looking to purchase appliances. Gus (Online Manager) did a great job!"
 
Crisel Ramirez , 9 January 2012

"Absolutely outstanding. Easy, quick, cost effective and superb customer service."

Michelle Redfern, 9 January 2012 

"Good, online shopping was no drama and was appreciative of the 2-hour delivery window offered. Delivery was made about 15 minutes outside of delivery window. Still, better than most!"

Josh Mumford, 27 December 2011

"Great. Very easy. It was the second purchase we had made. Nothing needs improving."

Paula Cooke, 20 December 2011

"E&S Trading was so easy to deal with. I ordered the fridge online and I received a confirmation email straight away. The fridge was delivered on time with no hassles at all. Very good company to do business with. I would buy from E&S anytime. Can't improve good service."

Sue McKerrow, 20 December 2011

"Very happy. The driver even rang ahead and advised a half hour delivery window which was adhered to."

 Andrew Chalk, 20 December 2011

"Good customer service and competitive price."

Amanda Fleming, 17 December 2011

"Excellent, back up service couldn't be better. Your service could not be improved."

Barbara May, 17 December 2011

"I just wanted to let you know that all the appliances have been received and installed. Thank-you and the rest of the team at E & S Trading for making this transaction fast, efficient and hassle free. It has been a pleasure doing business with such a professional company." 

Helen Farrall, 20 November 2011 

"Well what a pleasant change from the usual hassles of organising a time slot to have goods delivered, your warehouse process is a very user friendly easy and accommodating, we had our goods delivered yesterday, and what a friendly and obliging delivery driver unfortunately I have forgotten his name but he certainly is a credit to your company. Finally Pina a big thank you to you for your help and support as well as your expert knowledge, it made this task of choosing from the extensive cooking range a pleasure, ever question and concern you easily answered, we certainly will be singing E&S Trading name out to all of our friends and naturally will be telling them to contact you, thank you once again."

Rob & Vicki Baird, 18 November 2011

"Purchased on line and it was easy and fast. perfect in my view. Your service staff called to say the item we had ordered was out of stock and offered us an alternative at the same price." 

Yvonne Egan Davidson, 17 November 2011 

"The reason why I purchased from you was because you're not like Harvey Norman and because you have competative prices, are family owned, reliable and have good customer service. You also offered a small window of delivery time (2hrs) which is good ... rather than "anytime between 9am and 5pm" "

Vanessa Langford, 16 November 2011

"Hello , wanted to write a comment of the fantastic customer service that we received yesterday ( sat 22nd oct ) at your Morrabin store . We were greeted by a lovely friendly customer service man we later found out to be named Fredrick . We are currently in the long process of a kitchen reno so needed some advice on new dishwasher, fridge , sink and mixer . Fredrick was fantastic , extreamly imformative on all the products we inquired about and showed us others too . to cut a long story short for you , we bought a new dishwasher , fridge with ice maker , sink with mixer !! He is definatley an asset to your team and we feel lucky to have to had his help."

Sarah Walchhofer, 23 October 2011 

"I just wanted to write a quick note of thanks to you for the fantastic experience we had shopping for various things (Aircons, Gas cooktops, rangehoods, oven) for our new home at E&S Trading in Moorabbin. 
 
Our experience of E&S started from a brief recommendation from a friend, and when I visited the store just for a browse, I was approached by Stephanie, which was the beginning of this fantastic experience of how Stephanie engaged us, answered all our questions so patiently (and I must admit we had too many to ask) and actually won not just the 1 or 2 items we thought we might buy but almost our entire range of appliances totalling almost $6000.  And I am sure we will be heading straight back for anything else we need (by the way we come all the way from Berwick).
 
I am writing also because we have experienced many others stores and chains in Melbourne, and there is absolutely no focus on the customer.  Customers are either pushed to buy, or not approached at all.  We hear stories of all the pain Retail is experiencing, and I am sure it is....but it is this service and customer engagement which can make the winners like E&S stand apart from the loosers. I have several friends, and I would not just encourage but almost make sure I bring them to E&S. 

I am taking the pain to write this because we get so demotivated visitng various stores, and then when we do have an experience like E&S, we just take it for granted.  I didn't want to do that - I thought I must take the time to write and if this helps you to discuss with your other sales people what a difference it made to a customer's life and how it has earned E&S a customer for life and possibly thousands of dollars of business, I might have done my bit to express my thanks to E&S."

Gaurav Ahuja, 31 August 2011

"I had numerous conversations with Gus about the ordering, stock level, delivery etc and found him to be extremely helpful, professional and knowledgeable every time. There was a problem with the delivery and Gus went over and above calling me from his home very early in the morning to let me know. Gus is an asset to your company and should get employee of the year! Also, I think your 2 hour window of delivery is very good compared to other companies. Nothing to improve with your service."

Anna Swain, 5 August 2011

"Wonderful. Gus was great in both taking my order and keeping me up to date with the status of my order. In fact the product was available sooner than expected which was great. It was also wonderful to be given a proper delivery timeframe rather than being told to wait all day as many other service providers. I actually placed a phone order after viewing the product online, only b/cos my internet conncetion is not secure."

Gina, 5 August 2011

"Very good. No hassle with the ordering or the delivery."
 
Don Ruddick, 27 July 2011

"Website - very good - easy to navigate, straightforward. Follow up call & emails - Gus was very professional, polite & friendly (which is rare in customer service!)."

Rebecca Spence, 13 July 2011

 "Excellent, you did eveything promised, kept in touch during the delivery period. The process was smooth and efficient. Happy customer. You can't improve perfection."

Bob Store, 13 July 2011

"After a week without a washing machine, and the repairman saying 'not worth fixing', I thought I would try online shopping. I was desperate, and in need of a quick delivery. I found your website easy to follow, and Gus to be extremely helpful. I ordered at 7pm and rec'd my machine 37 hours later. The service was fantastic. Thank you I will use you again."

Tricia Stagg, 13 July 2011

"I found buying online very convenient and straight forward."

Pat McDonald, 13 July 2011

"Absolutely fantastic, I could not have asked for a transaction to go any better. Gus was great and very helpful. Thank you for such a good retail experience. Delivery was right on time. Very happy with everything"

Carolyne Cousins, 6 July 2011

"Very good - great price and helpful service"

Megan Fitzgerald

"I actually left a message after hours on the voicemail on a Thursday night. By lunch time Friday I already had my washing machine - outstanding service, thankyou!"

Carolyn Patrick, 4 July 2011

"Excellent! Particularly the assistance from Gus. We will definitely contact you for our needs in the future."

Feldmann/Gray, 25 June 2011

"I would like senior management to hear how happy we were with the service and advice we received from Guy Bagnara from the Blackburn store recently. His knowledge of the products we purchased and his help when we had problems with two of the appliances was invaluable. The delivery staff were also very helpful and friendly. We have recommended your store to several of our friends and will continue to shop at E&S trading in the future. Thankyou"

Claire Sims, 24 June 2011

"A note to thank you sincerely for the fuss-free replacement of the faulty Fisher & Paykel refridgerator which you arranged for us. The new one is working very well. From when I first entered your shop and was helped with my enquiry by Scott up until your last delivery on Tuesday all your people have been so helpful and pleasant. We shall happily support your business in future transactions and shall recommend both your excellent service and prices.

Sheryl Jamieson, 20 June 2011

"Fantastic experience, easy to use website and very good communication all the way through to receiving the product."
 
Jason McKenzie, 9 June 2011

"Fantastic. I purchased a fridge for my niece in Adelaide, and it was delivered on time and the delivery men were great-very polite and helpful. The company despatching the order was also great. It was a really nice surprise to deal with such helpful people. Gus in the warehouse was excellent"

Jenni Strachan, 24 May 2011

"Found your service great. Love the fridge. Happy with everything."

Belinda Roemling, 24 May 2011

"It was a really straight forward and easy purchase. The price was good and the instructions for pick up clear. I was left with a good feeling after the whole transaction was complete and will definitely use e&s trading again."

Katie Woods, 16 May 2011

"My experience with purchasing my fridge could not have been easier.  Gus was more than helpful and was the main factor in choosing E & S.  He could not have been more helpful."

Yvette Wilson, 13 May 2011 

"Fantastic! Gus was a great help, going above and beyond what I expected. My questions were met with informative answers, and Mum is ecstatic with her Nespresso Machine."

Claire Tomkinson, 13 May 2011 

"Outstanding. Gus has confirmed that Customer Service does still exist and I can't express enough, how refreshing that is. Thank you."

Susan Hayward, 12 May 2011

"Customer service was friendly and helpful and fridge was delivered and installed quickly and when they said it would be!"

Eleanor Cummins, 10 May 2011

"Our dealings with your Blackburn sales representative, Guy Bagnara has been exceptional from not only product advice and assistance regarding options, but also from his follow up to ensure all appliances we had ordered were to our satisfaction. His support and intervention regarding a Bertazzoni item that was received with some damage, was a contributing factor in having the problem resolved. Whilst pricing is always a factor, we found E & S to be competitive with other companies in your field of business, however the level of service provided to us by Guy Bagnara, is in our experience , far superior to that of your competitors. We will be happy to recommend your company to our friends."

Jenny Smith, 9 May 2011

"I just wanted to send through some feedback on my recent experience with E&S Trading at DFO Essendon. Lincoln was extremely helpful when I came into the store and gave me an excellent price for three items that I was looking at. I decided to purchase these on the day and was very happy with the service provided and also the price given. When the goods were delivered I was also extremely happy with the service and support given. Thanks for making my move a pleasant experience. I have shopped at E&S Essendon before and will do so again. I will also recommend you so keep up the great work!"

Jade Docklands, 14 April 2011

"I just wanted to send this email to the team at Head Office to let you know how great everyone is at your Essendon store. From Haroula and Mim at front desk to rest of the team instore but in particular Clark. We are in the process of renovating the family home and were wanting a "one stop shop" to purchase all of our kitchen, bathroom and laundry products. We first came in November last year and found Clark to be approachable and friendly with great product knowledge. We had many products to buy and were not sure of which brands to chose from, what level of quality was best etc. He isn't pushy at all and nothing is ever too much trouble for him. We are now nearly at the end of the renovations and I'm positive our home will look gorgeous decked out in all the brand new products from your store. Many thanks!"

Rosie
Hawthorn, 11 March 2011

"I came in the two weekends ago to purchase some goods for my home, and was served by Adam. Just thought you should know that I was extremely happy with the service he provided to me, as well as his patience and dedication in giving me the best possible price and service. I also felt no pressure from him and the whole experience with him was fantastic. His knowledge on the products was excellent and I felt really comfortable in dealing with him. I just thought you should know!"

Marcello Ammendola, Alpha Building Group
Hampton East, 4 March 2011

"I just wanted to congratulate your staff member Genine from your Blackburn store. We have placed a reasonable size order with E&S Trading for an architectual site we are building in Berwick. Genine's knowledge, organisational skills and thoroughness has been much appreciated. Too often once a company locks in a sale the follow up service goes. This has not been the case with Genine. I look forward to working with her on our next project - a five unit site."

Stephen Bourke, 25 February 2011
Bourke & Sons Constructions Pty Ltd

"I visited E&S Trading at Ahburton and then at Chadstone to purchase appliances for a kitchen renovation. On each occasion we had the pleasure of meeting Amy, who took us under her wing and turned some of our confusion into certainty. Not only was Amy most informative, knowing her products very well, she has a service ethic that is nothing short of exemplary. A delightful young lady who deserves recognition for her outstanding efforts in customer service."

Glen and Vivienne Spargo, Hawthorn

"We recently purchased an Asko washing machine and Electrolux Sensor dryer and from the moment we walked into the Blackburn store we felt welcome! Your staff member Christopher answered all our questions (and there were many!) and helped us make our selection. Right through to the delivery of our goods, the service he has provided has been nothing short of amazing."

Lee Vanson, 22 February 2011 

"Excellent. Being an online transaction, I particularly valued that the customer service phone number appeared regularly. That was reassuring. Also valued having a phone call from the driver confirming the delivery time." 

Sally Collyer, 14 February 2011

"The experience was easy seamless and no problems at all. I would use the website again." 

Carolyn Brown, 14 February 2011 

"Fabulous - couldn't have been more straightforward. I particularly like the fact that you accept American express cards"

Sarah Keleher, 07 February 2011 

"Great prompt, friendly service. True to word! The Kitchenaid Ice Cream Attachment is working overtime! Works well and makes awesome ice cream." 

Cassandra Smith, 31 January 2011

"Dealing with E & S Trading was easy. The product i actually purchased had all been sold, so i couldn't help wondering how that is possible with inventry and all, however we end up with a dearer machine for the same money. Thanks guys" 

Craig, 31 January 2011 

"Excellent - realising the space was tight, the initial delivery staff decided not to risk damage and called in the experts. That was 5pm Tuesday. By 9am Wednesday, E&S called to set up re-delivery and by 9.30am Thursday all was in, with no damage." 

Leonie Loyer, 30 January 2011 

"Absolutely wonderful. It was so simple , nothing was too much trouble and the team went above and beyond to help me given I was stuck at home with a brand new baby."

Sarah Simpson, 29 January 2011

"It was great, friendly and professional.  Gus exhibited a great personality."

Shing Ka, 29 January 2011 

"It was very efficient. Someone conatcted me as soon as my online order was placed to discuss delivery."

Lynne Hare, 28 January 2011

"The experience of purchasing with E&S Trading online was simply remarkable. The whole process was quick and easy! I will definitely purchase from E&S in the future and have already recommended the online store to friends."

Carmela Pellegrino, 28 January 2011

"Excellent. Pleased I could also ring and clarify product and then pay over the phone."

David Mackay, 28 January 2011

"I would like to give you some positive feedback on your salesman, James Barker. He has been extremely helpful, courteous and a pleasure to deal with over the past few months. I wish all salespeople had his manner. As a consequence I will pass on my experience to friends and family."

Deirdre Walker, 21 January 2011

"This is to to acknowledge the excellent service I have received and continue to receive from your staff at E&S Trading Moorabbin, specifically from Ms Donna Ramsdale. My daughter and son-in-law have recently built two townhouses in East Bentleigh. As they had little experience in this field, I oversaw the build on their behalf. I did a fair amount or research with your competitors and decided that E&S Trading would suit us best. The decision turned out to be a good one due to Donna's professionalism, customer service attitude and excellent product knowledge. We have had the usual number of hiccups in terms of deliveries and a few glitches with faulty products but all were quickly and efficiently resolved by Donna."

David Braken, 12 January 2011 

"The purchase was over the phone rather than on line and it was effortless.  Gus was great and followed issues up prior to the purchase to make sure we had the right air conditioner for our needs"

Elizabeth Matthews, 20 December 2010 

"The service from E&S, Gus in particluar, was excellent. He was very helpful and thorough in trying to resolve the delivery problem mentioned."

John Hensley, 18 December 2010

"Excellent. Lots of feedback from e&s trading. Goods delivered and installed at time agreed upon. Very professional installation."

Steven, 17 December 2010

"I had such a good experience buying my dishwasher that i have now ordered a fridge from E & S Trading."

Trish Williams, 17 December 2010

"Very easy. Gus was very responsive, informative and had great customer service."

Lisa Poon, 17 December 2010 

"Excellent service - with a phone call because the model was not in stock - but had alternative. Installation was excellent - installer had good product knowlegdge and tips. Next day delivery was great"

Sue Carthew, 16 December 2010

"My experience was perfect. The item I ordered was not in stock, and I was called to say that they can substitute which was perfectly fine."

Michael Browitt, 16 December 2010 

"Excellent. Good Value, Great Customer Sevice"

Jeff Andrews, 16 December 2010 

"Very good, pleased with dealing with Gus. I told him what i needed and price range and he got it right."

Paul Brotto, 16 December 2010

"My experience purchasing online with E & S Trading was extremely positive.  The price of the fridge was very competitive.  It was also delivered very quickly and within the timeframe that was agreed upon."

Sharon Gwynne, 15 December 2010

"I am writing to say how very impressed we are with the service we received from E&S Trading at Essendon. We recently purchased a washing machine, clothes dryer and two air conditioners. The service we received from the sale to the delivery was wonderful. Dianne was very informative and when I couldn't get someone to stall both air conditioners, I rang the store and Mim was kind enough to give me a list of installers. What impressed me most of all was Paul who delivered the goods then proceeded to unpack and install them. We have always dealt with another store and never experienced such helpful service. There is no doubt from now on we will only deal with E&S Trading."

M. McGrath, 22 November 2010

"very easy. the questions that I asked were responded to promptly and thoroughly. not only did I get a verbal answer to my question, but also photographs of the vacuum cleaner which were taken specifically to answer my query. Easier than going into a store, price was very online competitive and service was impeccable."

Heather, 15 October 2010 

"Fantastic.  Gus went beyond what we have come to expect these days to satisfy my order and promptly dispatched the goods for me as I was on a tight time line with construction.  Goods received before promised day.  Excellent.  Keep doing what you are doing as it is very refreshing in this day and age to have staff who will go the extra mile to make customers happy and want to return.  I will seriously consider all future appliances purchaes through you guys"

Rodney Evans, 14 October 2010

"Excellent service. Follow up also excellent. As a former retailer you tick all the right boxes. Price very competitive."

Jan Madej, 13 October 2010

"I was impressed with the fast and friendly service I received.  Gus was very helpful and phoned me back to let me know my postage options.  I was very pleased to receive a package the very next day!" 

Leah Ferraro, 13 October 2010

"Thank you to John at Blackburn for his courteous patience and kindness in helping us with the appliances during our kitchen renovations. The whole family is enjoying the appliances you helped us choose and we shall be eternally grateful for your wisdom and knowledge. Thank you very much once again."

Raj, Ranjana, Andrew & Romaine, 08 October 2010

"We want to take this opportunity to thank Genine from your Blackburn store for her amazing customer service over the last couple of years. Her patience with us is commendable. E&S should be proud to have her as part of their staffing estalishment."

George & Ange Vergis, 08 October 2010

"The whole experience was so easy and Gus was extremely helpful in all aspects of my transaction from his help to delivery I am extremely pleased and have told friends of your store even thought you are out of state."

Kerrie Morris, 08 October 2010 

"Great communication.  Good price.  Very well organised and easy pick up option from the warehouse."

Alex, 05 October 2010

"Unbelievably easy! Post purchase communication was excellent"

Pauline Hammett, 04 October 2010

"Just the perfect online shopping experience, excellent  friendly communication, fast hassle free transaction. Would highly recommend."

Helen Hagel, 04 October 2010

"Very positive experience. Other than the product not being in stock and needing to wait, the service was efficient, helpful and very relevant. I was contacted to inform of the product outage and advised on when it woudl be in stock, I was contacted to organise delivery, delivery called 30mins prior to notify of drop off, delivery was on time etc. All went very well. For me it was a good experience and the people were very friendly and helpful.
Only issue I had was stock was out of order and took 4 weeks, however we were notified of this the day I submitted the order and I was given the option to cancel the order which was helpful, but I went ahead as your prices were the best for what I wanted."

Christie, 28 September 2010

"Recently, my partner and I visited E&S Trading at Moorabbin to purchase a new Siemens oven and Highland cooktop. We had the good fortune to deal with Frederick and we could not have been happier. Last weekend, we had to revisit E&S after our washing machine broke down. We asked for Frederick again, who exhibited the same level of product knowledge and customer orientation. In the next four months, we hope to start a major renovation and we will be visiting E&S again!"

Keith Pimblett & Anne Bartlett, 20 September 2010

"I have just purchased a Chef oven from Susan at your Essendon store. I'd like to thank her for her high quality, efficient, unblemished customer service. One call to E&S Trading was like a breath of fresh air. Susan took my details and promised to call me back, which she did within the hour. As a busy person, I really appreciate this type of service."

Michael Santoro, 28 September 2010

"A breeze! I was really impressed by the over the phone service - Gus answered my questions and provided me with all the info I needed. The process could not have gone more smoothly."

Wendy Biden, 10 September 2010

"Excellent! I have been very happy with the service I have received, I received a call within half and hour of placing my order to indicate there was a delay, but they were accurate with the length of time it would take to order. They delivered within the time frame they indicated and when there was damage on the unit they went above and beyond their obligations to rectify the situation (ie left me the damaged machine to use until the replacement unit was ready for delivery)."

Sara Kleins, 10 September 2010

"Excellent customer service. I appreciated the honest opinion and advice given by Gus. The washing machine I did purchase suits my needs and was the best choice. Thank you for a easy transaction."

Kim Worland , 07 September 2010

"Simple and straightforward. Gus was brilliant. He went out of his way to help me, and was empathetic to a personal situation I was facing at the time. He even organised a superior model at the same price when our ordered one was going to take too long, and charged no more for the product or interstate delivery. I have told many people how great the service was, all because of Gus. He should be commended."

Diane Matthews, 01 September 2010

"I checked your website first and then took a printed copy of the fridges I liked to your competitors' store to view the fridge in person and compare prices. I was looking for a quality fridge at a competitive price and your company "trumped" the competitors for price by a mile! Your sales representative was extremely helpful and went out of their way to get an applicance to me as promptly as possible. The delivery of the applicance was prompt and all rubbish and the old applicance were removed with the minimum of fuss. Thanks!"

Kristen Davies , 31 August 2010

"Easy, cheap, good website, fast and friendly service. Very happy!!"

Evan Price, 30 August 2010

"Mostly it was a positive one. I did an oniline order on friday 13th Aug. and queried it on the 14th, The order had not gone through correctly but the sales person I spoke with gave me a name and email address for Gus. Gus's service was FANTASTIC. He was very responsive and was honest about my order that it had not gone through. Gus gave me an email to confirm status of order and he followed up with a call and another email. Service was greatly appreciated. Gus made me feel that my online order was valued and important to me an the company. Online seemed simple."

Sylvia Kunig, 30 August 2010

"Very pleasant; I saw the BBQ I wanted on your website and rang up to inquire. Gus was extremely professional, courteous and provided excellent customer service. He took down my questions and followed up diligently until the item was finally delivered. I will definitely purchase through him again."

George Robinson, 30 August 2010

"The experience was awesome! Gus is a legend! I ordered one day and got it the next. Truly magnificent service."

Derek Miller, 27 August 2010

"Excellent, couldn't have had better service. Prompt response to any queries I had and the delivery window of 9.30 to 11.30 was spot on. The driver was there at 9.30!!"

Melissa Coote, 23 August 2010

"I came across your website after a google search for kitchenaid accessories, at first was a bit hesitate from ordering online but spoke to Gus and he was extremely helpful in helping me with my order and ensuring it was posted promptly without a huge delivery cost, and knowing it was a local company and not just some online ordering with no location was reasuring. My experience has been positive and I received my order after 2 days which was ordinary post. Gus also gave me a follow up call just to make sure I did receive it and the order was ok. So I would not hesitate in using your online service or coming into one of your stores again."

Melissa Snape, 23 August 2010

"I couldn't be more impressed by the promptness of replies to emails. The process was explained and that's what happened. Staff were friendly and nothing was too much trouble. I wish there were more organisations like yourselves. An example of customer service at a premium. I will be passing my experience onto my friends and family. The service was faultless from the initial contact to the person who delivered the washing machine. Hard to improve on this."

Sue Storen, 20 August 2010

"Amazing so easy and FAST. Customer service is outstanding, will definitely be using E&S for all future applicances"

Jane Evans, 14 August 2010

"very good. thanks for prompt phone call explaining not in stock and offer to hold until my kitchen was ready once in stock."

Sue Henderson, 6 August 2010

"Very impressed everyone was really helpful and nothing was to much to ask. It couldn't have been better service"

Kate, 5 August 2010

"Excellent. No problems, friendly and helpful staff interaction. Everything went smoothly and product received without any hiccups."

Michelle Jones Lennon, 1 August 2010

"I just wanted to let you know how pleased I am to have discovered E&S Trading. What a pleasure it was to do business with you. Customer Service is outstanding, my new dish drawer has been installed and is perfect. I will certainly be doing all my appliance shopping with you in future. Thank you once again"

Jane Evans, 7 August 2010

"Fantastic communication and interaction - wonderful service and very happy with the product"

Amanda Barry, 1 August 2010

"Great - effortless, exceeded my expectations. I received a prompt phone call. I was informed that the ordered item was out of stock and was offered the next model up for the same price. I accepted the generous offer. All staff at warehouse was courteous and friendly. Thank you"

Friederike Muttray, 30 July 2010

"I purchased a Bosch front load washing machine. My experience with E&S Trading was exceptional and wonderful. We originally got a quote from Harvey Norman (whose service did not compare) then I seen your web page and noted the washing machine was $30.00 cheaper."

Mellissa Bucknell, 29 July 2010

"Perfect. Love purchasing online, and after doing necessary background research, I found the process of online ordering through e & s very straightforward."

Jeremy Blackman, 30 July 2010

"I was extremely satisfied with the ease of use and high level of service I was provided. Gus was an excellent help and make the purchases very easy. Keep up the great work!"

Brent Chapple, 29 July 2010

"Very good. I did appreciate the very quick response (phone call) once the order was placed. I was promised I would receive a phone call once the item was in stock and I can say that was indeed the case. Nice to deal with a company whose promises are kept"

Michael, 29 July 2010

"Fantastic. My wife was VERY trepidatious at first. Now with care she is a happy on line shopper."

Ron, 29 July 2010

"Great. Quick service/ delivery & very nice to get the courtesy call to make sure it had arrived & that it was what I ordered."

Debbie Hack, 28 July 2010

"Fantastic - Great to see that customer service is still top of mind even though an online service. Thanks also to Gus for following up on delivery service for me."

Susan Lair-Favaro, 27 July 2010

"Quick& easy. Great price. I used a shopping comparison site to find the best price. I was glad E&S showed up as offering the best deal, as I have been to your store in Ashburton and appreciate that you are a legitimate and trust-worthy business - not some dodgy dealer operating out of a caravan."

Chris, 27 July 2010

"This is the largest online purchase that I have made. I was very assured on finding that the company had been around for 50 years. At every contact I made by phone I was pleasantly and professionally greeted. I was kept up to date on the arrival of the cook top."

Russell Taylor, 21 July 2010

"The online trading store was very easy to use and the feedback through the process was great."

Gordon Underwood, 20 July 2010

"Excellent, very easy. I actually ended up ordering over the phone from the online ad."

Helen Tyrrell, 20 July 2010

"Purchasing from E&S Trading online was great and saved me money. Sam was very pleasant, when he rang me to confirm the order."

Judy Lewis, 20 July 2010

"Very professional and delivery delay explained by personal phone call on the day of order"

Malcolm Shepherd-Clark, 20 July 2010

"My experience with E&S was nothing short of excellent...I am over the moon with not only my purchase but the very efficient service given and for me to be kept updated on my purchase for me was excellent !!!"

Marilyn Jeynes, 20 July 2010

"Very easy and straightforward. Prompt reply after purchase. The website prices are great - beat any other store we looked at."

Jesslyn Williams, 19 July 2010

"The fridge was delivered on Saturday AM. A bit earlier than expected but that was fine as allowed us to get on with other things. Delivery man was a nice bloke. Fridge is working perfectly and everyone's happy. Thank you for your prompt service and attention. I'll use E&S again."

Chris, 19 July 2010

"Very easy! Very happy with the customer service, felt looked after! Thank you for your help too in getting the cooktop to Essendon for ease of pick-up. Very much appreciated!"

Andrew & Lisa Harris, 16 July 2010

"It has been great. I would like to congratulate you and your staff on a job well done. . I received a phone call soon after I purchased the grinder, the man I spoke to was very helpful he managed to find one at a different store. great service thanks again. you have won my confidence."

Gerald, 14 July 2010

"I hadn't had any experience of buying online so i rang up e&s trading and they took me through it all step by step how to buy their products. I couldn't believe how professional they were,and how easy the whole experience was. I was so happy that i then ordered another item from their store."

Lloyd Winney, 13 July 2010

"Very good. I had already determined which washing machine to purchase and found E&S via Google. The washing machine was competitively priced and delivery time was very fast. The delivery cost was also cheaper than a lot of other sites. I was happy with the process from start to finish."

Sue Worrell, 12 July 2010

"Just a quick word of thanks to yourself, warehouse and delivery staff at E&S for the polite, prompt and professional customer service, which is a rarity these days. If you continue the good work, rest assured, I will continue to envisage all "Hardly Normal" stores as obsolete."

Mark Battersby, 13 July 2010

"Excellent. Really high quality service, efficient delivery and communication was spot on. Good value too."

Liam Delahunty, 06 July 2010

"Very good - in particular the interest and service given by Gus was very helpful. it was good to be treated as a person - even when making an online purchase."

John Kenyon, 06 July 2010

"- your product price was the cheapest. - your delivery price was cheaper (going from Melbourne to Sydney than some other store based in Sydney) - delivery was quick (2 days) - manager was friendly and efficient - overall excellent"

Joesph, 06 July 2010

"Very good. Order was acknowledged straight away, and I was told quickly that there was a delay with my shipment. I would recommend site to others looking to buy appliances."

Helena Bruyn, 06 July 2010

"I thought it was very organised, I was extremely happy with my purchase as well the service I received. I thought it was great how you kept me informed about the delivery."

Sonia Willmann, 06 July 2010

"I have to say I was a little apprehensive but found the experience in reality very smooth and every thing ES said they would do was done and thsi instilled confidence. I was totally happy with the process. In fact more than happy. I was really impressed from sale to installation. The people who installed the machines were on time, friendly and totally helpful."

Ian Brownwood

"Outstanding, no issues what-so-ever and excellent service"

Larry Bedggood, 06 July 2010

"Very positive - quick, efficient and cheaper than competitors. The follow up was great and delivery bang on target"

Jason Verstak, 07 July 2010

"I am so so happy to have received our Bosch Washing Machine at around lunch time today.....I was very surprised when the courier rang as I had set my mind that it probably would be mid week when it arrived. I have already done 2 loads of washing in it (after getting it plumbed in correctly) and I am very pleased with the washes. Thank you again so very much for 100% customer service I will not hesitate in recommending E & S Trading to anyone who is looking for white goods. One very happy customer"

Marilyn, 05 July 2010

"excellent. staff were knowledgeable and very helpful, regardless of the time. great to speak to a real person."

Damien Head, 30 June 2010

"Just wanted to commend you on the great service – needed it in a hurry and got it! One of the better online experiences I have had."

Lara, 24 June 2010

"The experience was totally without hassle. I found your website easy to use. Your price was very competitive. Delivery driver was helpful and efficient."

Pam Hawkes, 19 June 2010

"Very, very good. Gus was a true professional and a breath of fresh air compared to the 'usual' poor level of customer service that is all too prevalent these days! Well done Gus"

Stephen Davidson, 18 June 2010

"Customer Service brilliant, Order one day and collected from warehouse the next. Directions sought re warehouse. Gus was as good as a GPS, and made sure I understood directions before closure to call."

John Telford, 18 June 2010

"Extremely easy. It was a breeze to fill in purchase online, and the price was the most competitive for the model I chose. I placed order one evening and next day had a response confirming delivery for Saturday that week. We had follow up calls and delivery arrived on time in given 2 hour window. I love that you can give a 2 hour window for delivery (and stick to it)- so many others want you to wait at home all day."

Tarryn Cottren, 18 June 2010

"Upon unpacking we noticed a dent and cut in (the refrigerator) door, we telephoned your organisation and were advised that the supplier would look at replacing the door. We were later informed that this would not occur due to the time passing between the item being dispatched and the unpacking. We were then pleased to learn that your company would provide us with a new refrigerator and take back the damaged unit. This has now occurred and we can only thank you for the courtesy and understanding shown to us by your office staff and carrier. We will have no hesitation in recommending your organisation to all and sundry."

R T & J L Martin, 1 June 2010

"Very Good. The offered delivery options did not suit me so I was able to arrange to pick my item up from another store. Gus was very helpful and made organising this very easy"

John Valentan, 16 June 2010

"It was the best way to buy my new cooktop as gus steered me in the right direction,he also emailed me the measurements .i have advised many of my friends if they need any appliances to go to your website first."

Faye McGrath, 11 June 2010

"Easy and straightforward. I was happy with everything. Especially with Gus' support."

Andrey Chichkanov, 11 June 2010

"Excellent, great prices and prompt delivery, have recommended your business to all my friends"

Linda Palmer, 11 June 2010

"The staff were most helpful with answering any questions I had. My purchase was quick and easy to do online and delivery the next day was great."

Christine, 10 June 2010

"Just to let you know, the goods arrived last Friday, and appear to be all in good order. Main reason for sending this email is to thank you for an excellent service. You have restored my faith in your industry, which is normally staffed by wet behind the ears know-it-alls, such as the ones you encounter at 'Hardly Normal'. I only wish your range had the next items I'm looking for, as I would not hesitate to do further business with you. Once again many thanks."

David Blackshaw, 08 June 2010

"I just wanted to thank you for the great service you provided for the purchase of our new washing machine. We would certainly buy from you again and recommend you to our friends."

Valerie Dennis, 09 June 2010

"Very easy and pleasant process to purchase products, for an older person reluctant to deal with modern electronic purchasing technology."

Howard Jensen, 07 June 2010

"Excellent in every way. Gus was fantastic, answered emails very quickly. This was the best online service I have received"

Anne Braendler, 05 June 2010

"Fantastic !! I was able to purchase from the comfort of my home, the delivery was prompt and on time and the driver assisted in removing the old dryer and took the packaging away. Great service, well done. I was so happy i have told friends and family how easy it was and how happy I am with the purchase and the service"

Cheryl Kennedy, 04 June 2010

"I would like to add positive feedback to your business. The process from time of ordering to arrival at our home was excellent given the logistics. Your customer service is excellent with constant and reliable information on the current status of the order."

Brian Sullivan, 04 June 2010

"I wish to express my thanks to you & your team for a great customer service, as well as "taking the extra mile" to make the purchase & installation ran smoothly. My tenant is happy too with the demonstration done after the installation. I would not hesitate to buy again from E/S Trading the next time I need an appliance. Also, I would recommend E/S trading to my friends & people I know. Keep up the very competitive good work!"

Jerry Oliveria, 29 May 2010

"EASY! Had no trouble at all from online to the store to warehousing and also delivery. Gus in warehousing was great, he understood my needs with a busy family of 5 for my washing machine to be delivered asap. And it was. Friendly, organised and prompt. Thank you."

Darianne Willmott, 29 May 2010

"excellent thankyou! cheapest around and very prompt delivery!"

Nathan E Murphy, 25 May 2010

"Great service with good advice and helpful in every way"

Rob Schinkel, 24 May 2010

"My experience was first class with E and S. I was very pleased with the contact I had with Gus and the commitment he showed to getting the product to my door. He went way out of his way to ensure I received my dishwasher, and was very polite and responsive to my needs."

Maree Delaney, 24 May 2010

"Fantastic. Staff were very attentive and answered all questions quickly and accurately. Choosing items online, paying for them and arranging delivery was a very smooth, easy process."

Bronwynne McPherson, 20 May 2010

"Thanks again. The washer arrived on time and we are very happy with it. Thanks again for such a smooth and fantastic transaction from beginning to end. That just doesn't seem to happen often enough these days so we are very grateful."

Trudy Webb, 10 May 2010

"Very impressed with the service and price. Online purchasing was simple, the item was delivered on time and installed as promised by a very pleasant young man. Also appreciated the emails and phone calls confirming the order was on schedule. Very happy and will purchase through E&S online again. Have already recommended to others. "

Julie Walpole, 05 May 2010

"Very easy on-line ordering. Follow up e-mail was excellent and very timely and delivery was exceptional. Very happy :-)"

Lisa Dell'Oro, 04 May 2010

"Hello Gus, I would just like to record my absolute satisfaction in relation to this purchase. Your communications and the courtesy of your delivery man were exemplary. It was a pleasure to do business with you and I am sure it will not be the last time!"

Calvin Twigger, 25 April 2010

"I appreciated Gus's effort to find me the details on various dishwashers. His information allowed me to be very comfortable with my choice. Thanks for arranging the delayed delivery which better suited me. Very personal and professional. Thanks"

Joel Krewaz

"Very easy and fast. Good description of product on line and fast response once order went through. It was good to get a confirmation email from E&S and very happy with the price. Sink is yet to be installed but from what i've seen so far, all looks good."

Carole Bouwmeester, 27 April 2010

"Very good, I was able to compare the product price with other companies and find the best buy."

Karen Godfrey, 26 April 2010

"Great- really appreciated a phone call and offer to deliver on the weekend. Also great to have the old machine taken away and new one installed."

Rita Murphy, 27 April 2010

"After finding all the information on line, I actually rang to place my order as I had a few more questions. But Gus was very helpful."

Meryl Campbell, 26 April 2010

"Delivery & follow-up (& through) was one of the best I've experienced via online."

Richard Wazny, 19 April 2010

"Great. Customer service from Gus was excellent."

Heather Greenwood, 19 April 2010

"Quite straight forward. Good communication on availability of goods"

Dianne Parslow, 19 April 2010

"Experience was easy and staff very helpful."

Cheryl Hicks, 19 April 2010

"Gus, A quick note to say thanks for the great service! You guys were speedy fast with the order, communication and delivery. Product and price was excellent. Very courteous delivery driver. We'll be back!"

Joe and Christina, 12 April 201

"Experience was easy and with no fuss. I knew what I was looking for and purchased it with out the presure of up buying because of sales rep pressure. We chose to pick up the unit rather than delivery. Thank you"

Natalie Vandenberg, 07 April 2010

"Very happy with the service we received. Very straightforward, helpful; really couldn't fault it. Especially as my oven broke on a Tuesday, and we were planning a birthday party on the following Sunday, so were looking for a really speedy order/delivery!"

Katie Coulter, 30 March 2010

"Thank you Gus for your personalised service. I would not hesitate in purchasing again from e & s or recommending to family and friends."

Sonya Hands, 19 March 2010

"Good followup by staff when the item we ordered wasn't available. Very good delivery service by driver."

Jane Le Plastrier, 17 March 2010

"A very smooth transaction and I also had a lengthy discussion with Gus on the phone to figure out the best purchase for our family's needs and budget. What fabulous service!! He really went above and beyond the call of duty. To top it all, E&S offered the best price."

Karin, 10 March 2010

"Was extremely happy with everything, from the price, to the communication, delivery time and manner and product."

Margaret Downie, 10 March 2010

"Very impressed with level of communication via email & phone & actual delivery & installation of washing machine"
Bruce Genat, 09 March 2010

"Excellent, web site was straightforward and easy to use. Very responsive service from a couple of followup phone calls and emails."

Peter Holmes, 02 March 2010

"We visited your impressive showroom in Moorabbin and were pleased with the helpfulness of the staff and the price of a proposed replacement unit. Naturally, for a purchase of this magnitude, we checked other nearby outlets for price, but none came even close to your advertised price. A problem emerged with regard to delivery the next day, as the delivery schedule was fully committed, but your staff very obligingly noted the urgency of the situation and arranged for the new unit to be delivered.Before we even arrived home there was a message on the answering machine from your dispatch office advising that the delivery would be made between 12 noon and 2pm the next day (Saturday). At 1.10pm your truck arrived, the new refrigerator was quickly and expertly installed, and the old one removed. I was pleased to see that you deliver your products in your own truck, properly fitted-out for handling heavy goods and staffed by a helpful and courteous employee, as opposed to rough and ready contractors so often used by other organizations. In retrospect, it is apparent that all the above are the reason why you are still in business after so many years.”

Lindsay Ingram, 17 February 2010

"The guy who delivered and installed was great, the emails to let me track my machine was great and i was informed of an approximate time so did not have to hang around all day."

Robyn Graf, 11 February 2010

"In regards to the online service it was good. The response and service and delivery was excellent. but I must say that your washing machines are good value on line. Before I call a halt I must thank you and Mike Sinclair for the effort in given towards customer relations please keep up the good work. It was pleasure doing business with you."

Anthony Scanlon

"I have to say I couldn't fault your service at all. Outstanding!. There is nothing I can think of that would have been an improvement. I'm really happy with the Dyson - good decision! Your commitment to communication was the one thing that stood out above any other company I've dealt with."

Noel Ware, 02 February 2010

"First of all we are very happy with our purchase of cooker and rangehood, they are performing well. You delivered as promised and delivery was to our approval and at present there is nothing further that we need of assistance. We found the service great, and the internet interaction between yourself and us was terrific. You identifying the mistake in my ordering an LPG instead of natural Gas saved me lots of embarrassment and inconvenience and again I thank you. The website is easy to find, navigate and very comfortable for ordering and completion of transactions. I think you people did everything necessary to make the operation successful for us and we would feel very happy dealing with the online store at anytime for further purchases."

Darryl Holmes, 02 February 2010

"Hi, I would like to thank the staff from Ashburton that helped with my purchase of a Siemens w/machine. From the sales girl to the delivery driver, the delivery driver was fantastic and actually set it up for me. Service like that is rare these days."

Donna Whiffin, 01 February 2010

"The product is very good and good price value too, pick up service was excellent."

Peter L, 28 January 2010

"I ordered a fridge and washing machine online with E and S Trading. I just wanted to thank you for making it so easy. I had an excellent experience with customer service, price, and delivery."

Adam Perczuk, 28 January 2010

"Hi Gus
I have no problems with ES Trading, as usual your service and price is the best. And your deliveries are on time. We will always do business with your company. All the best"

Wayne, 27 January 2009

"Excellent– delivery men where clean, well presented, friendly and on time. Communication with the office, in particular Gus, was professional, friendly, dealt with and followed up efficiently."

Robyn McAllister, 27 January 2010

"Thank you to Gus, Neil and Paul for the exceptional customer service. Polite, respectful of property – genuine quality service. Well done lads – a pleasure meeting you all."

Robyn McAlister, 23 December 2009

"You mention that the purchase of my washing machine did not go as planned.
I've always said that "mistakes happen and things go wrong but the measure of a good company is how they react". I was thrilled with your response to my delivery mishap. You gave me a couple of viable alternative arrangements to choose from and I am very happy with the outcome. I will definitely be looking at E.S. Trading Online as a first option for my future purchases."

Paul Beraldo

"I visited your new store in Moorabbin today and purchase a Nespresso machine. I wanted to compliment Dermot and Donna on their great service. They were friendly and only too willing to assist my wife and I in making our selection."
Leon Colla

"Really like the quick responses to emails, site was easy to navigate and provided a good amount of detail."

Will Chan

"I was phoned first thing the next day and advised that delivery would be that very day! It was an incredibly efficient and prompt service. Thank you."

Ann McGarvie

"The installation guy was most helpful, even gave a short demo!"

Wendy Ross