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Purchasing from Miele
When you purchase an appliance supplied directly by Miele through e&s, you are buying directly from Miele with e&s being the authorised agent facilitating the sale. By choosing to buy through e&s, you'll have the peace of mind that our dedicated support team are on hand to offer expert advice and assistance for the life of your product.
Your Miele Order Confirmation
You will receive order confirmation emails from both e&s and Miele. The email from Miele will include an attachment of the order confirmation as a PDF for your records. If any order details are incorrect or you have any queries about your order, please contact us.
Miele Product Payment & Invoice
When you purchase an appliance supplied directly from Miele through our website, your payment for these products will be made directly to Miele. Charges for these Miele products will appear separately to other items purchased from e&s on your bank or credit card statements.
Disposal of your old appliance
Removal and recycling of your old appliance by Miele can be purchased as an add-on through our website in conjunction with qualifying washers, washer/dryer combos, dryers, freestanding dishwashers, or built under and integrated dishwashers.
If you need to add disposal to an existing order, please contact our team to arrange it.
Miele Installation
Extend the Miele quality beyond your appliance and into your home by having them installed by Miele. The Miele Installer will professionally connect and test your device before providing you with a demonstration, leaving you feeling confident and ready to begin using your new appliance. This service includes:
- Installation and testing of your appliance
- Connection of your appliance to existing water and power outlets
- Levelling and securing of the appliance
- Collection and removal of all packing materials
More information on Miele installations can be found in the Miele Home Delivery and Installation Service Guide.
If you would like to add installation to an existing order, please contact us.
Miele After Sales Service
If you have a problem or question about your Miele appliance, e&s' dedicated support team is on hand to assist for the lifetime of your product.
Online Warranty Registration
All Miele domestic appliances come with a free 2-year parts and labour warranty. Miele will correct, free of charge, any defects in material or workmanship for a period of 2 years, subject to the terms of their Guarantee. Details on Miele warranty can be found in a separate "Guarantee document", which is supplied with every appliance.
By choosing to purchase through e&s you have access to our dedicated support team to assist with any warranty claims.
While not required to make a warranty claim, registering your product will enable Miele to contact you in the unlikely event that a safety modification is issued.
Miele Service Certificates
Miele appliances are designed and built to the highest quality, durability, innovation and tradition but it is reassuring to know that if your appliance does ever require service or maintenance, Miele is here to assist you.
For complete peace of mind, the Miele Service Certificate extends your manufacturer’s warranty period to 5 years from the date of appliance delivery, for a single charge of $269 (inc.GST) per appliance.
The Miele Service Certificate can be purchased from Miele strictly for a period of 60 days from the date of appliance delivery. Following expiry of this 60-day period you will not be eligible for the Miele Service Certificate.
The Miele Service Certificate offers added benefits over and above certain statutory guarantees and rights that you already have under Australian Consumer Law (ACL).
- Peace of mind – let Miele manage the whole process for you.
- Ordinary wear and tear repair or replacement.
- New for old replacement.
- Cash payment where product replacement is not viable.
- Installation and removal in the case of replacement of your appliance during the Miele Service Certificates validity period.
- $50 CareCollection Voucher for use on the Miele Online Shop.
- Dry cleaning allowance up to $150
- Food spoilage reimbursement up to $300
- Courier / Transportation to and from your home to a repair centre
- Transferrable cover
To purchase or find out more about service certificates, please contact us.
Spare Parts & Accessories
A large range of original Miele spare parts and accessories for your household appliances can be purchased online through the Miele website. If the spare part or accessory you need isn't available online, please contact us for assistance.
Join Miele for Life
Have you joined the Miele for Life exclusive member privileges program yet? Membership is free to Miele customers and gives you access to a range of exclusive benefits and rewards to enhance your lifestyle.
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