Our Delivery and Installation Policy – Online Purchases Only

Home Delivery Service

From our Warehouse to your home

 

As part of the e&s delivery service, our team will:

UNPACK YOUR NEW APPLIANCE  ✔
REMOVE YOUR OLD APPLIANCE ✔
TAKE AWAY ANY PACKAGING ✔
NO CHARGE

For freestanding fridges, washing machines and washer/dryers, we'll even 

SET UP YOUR APPLIANCE FOR FREE! ✔

(conditions apply)

First class appliance installation with prices starting from just $99*

If it’s Installation of Integrated Refrigeration - There’s no job too big or small. 
From Sub-Zero or MONOLITH, to Bosch or Fisher & Paykel - we can safely transport your new refrigeration products to your home and install them in your new kitchen on the day. We can also install pre prepared panels & handles, so you won’t be left with a half finished kitchen. 

We can install any type of Dishwashers for you - And we’re happy to take away the old unit! (even if we don’t install, if your old unit is disconnected - We’d be happy to recycle it for you.)

We can deliver all types of sanitary & plumbing needs and are happy to take away and recycle any old sanitary ware. If you’re booking a plumber - let’s make sure our delivery team gets out there the day before they’re due to arrive, so no one’s paying extra fees to have a plumber standing around.

No-haggle, No hassle Delivery!

For all deliveries, we are home friendly - we can deliver to places with stairs, elevators, pets, tricky corners, tight pathways, steep driveways - we even deliver to the top of Mt Buller.  

We are happy to work with you to ensure your delivery runs as smoothly as possible - if this means, extra help on site with trades, cranes, mobility assistance, protection and security of appliances - we can help you organise this.

Most of our products are a little too large to fit in a vehicle, so why not let our expert delivery team handle the heavy lifting for you.  From the moment we leave our Warehouse, the entire time we’re in your home & even as we’re leaving your driveway - we are fully insured for any concerns or accidents that may arise.

Where possible, you’ll get a 2-hour delivery window and a live map of your drivers’ location when they’re on the way so you’re not left waiting around. We usually deliver during business hours, but sometimes it’s as early as 7am or as late as 7pm.

Your safety is just as important as our safety!

To protect the health and safety of our customers and co-workers during this time, our Home Delivery service now includes the option of contactless. Please let our team know before hand - so we can plan accordingly. 

Zero Contact Delivery

Delivered or collected, contact-free.

OUR E&S DELIVERY TEAM ARE OFFERING SAFE MINIMAL CONTACT AND CONTACTLESS DELIVERY

At e&s we have our own drivers with stringent COVID safety protocols in place. Our team have temperature checks at the start and end of each shift, wear face masks and have onboard sanitising facilities. We offer minimal or contactless delivery and will take away your packaging and old appliance when we deliver your new washer, dryer, dishwasher or fridge.

Recycling & Sustainability

Recycling, Sustainability, CSR & Green Appliances

When it comes to recycling - we partner strongly with South Cross Metal Recyclers, Superior Waste and Local refurbishment & second hand appliance services.

When we take away your old materials, the last thing we want to do is send them to landfill. Where possible, we ensure old appliances & sanitary ware are best recycled or used for a new purpose. 

For more information on e&s Recycling programs, Sustainability, CSR & Green Appliances - visit e&s goes green.

Warehouse Collection

Collect for FREE from our Centralised Warehouse

Collection from ourwarehouse can be organised through your online purchase, or by contacting one of our helpful team.

We can organise for smaller items to be collected from our showrooms - always check with your sales consultant first, when requesting a store collection.

DELIVERY & INSTALLATION

DELIVERY TIME

Delivery dates can only be provided for products that are in stock at our warehouse. If we need to order a products for you, you will receive an email once your items arrive in our warehouse to book delivery.

Once your order is placed a member of our team will contact you to confirm the delivery date.

Where possible, you’ll get a 2-hour delivery window and a live map of your drivers’ location when they’re on the way so you’re not left waiting around. We usually deliver during business hours, but sometimes it’s as early as 7am or as late as 7pm. 

Delivery Area Standard Delivery Days  
Metro Melbourne Monday - Saturday  
Geelong Monday - Friday  
Mornington Peninsula Monday - Thursday  
Regional Victoria Upon Request  
New South Wales/ South Australia/ Queensland Upon Request  
Northern Territory/ Western Australia Unavailable  
Outside of Australia Unavailable  

STANDARD COST

The cost of your delivery can be determined by the delivery calculator on the cart or checkout page. If your post code shows "available by quote" then it is likely you live in an area our transport company doesn't visit regularly. This doesn't mean we cannot make your delivery, it just means we need to quote on a job-by-job basis in these areas. Please contact our customer service department for more information on (03) 9034 9503 (menu option 2).

FREE DELIVERY

Free delivery is only applicable to the products clearly marked as being eligible for free delivery.

When applicable, free delivery is limited to Melbourne & Geelong Metro only, areas outside of this will receive a $65 discount on the standard delivery fee.

Free setup – excludes wall mounted and vented dryers, dishwashers, integrated refrigeration / freezers.
Dishwasher installation costs are $99 on standard and $129 on integrated dishwashers.

Good must be paid for in full to qualify for free delivery.

The free delivery offer may be removed from eligible products at anytime.

WASHING MACHINES & WASHER/DRYER COMBOS

  • Installation must be made at time of delivery
  • Standard delivery fee includes installation fee
  • Machines will be unboxed, set in place, levelled and plugged in
  • Any standing water in your old machine should be emptied by you prior to delivery
  • The hoses supplied with your new machine will be connected to the water taps and the machine will be tested by the delivery staff

Standard Conditions

  • Hot and cold water taps must be located within the reach of the hoses supplied with the new machine,
  • Hose connections must not be corroded
  • The drain position must be within reach of the new drain hose supplied with the machine
  • Existing hoses cannot be re-used due to the potential of bursting and/or leakage
  • A 10amp power point must be within reach of the cord supplied with the machine

If any of these conditions are not able to be met then connection cannot be performed by our staff and a tradesperson will need to be arranged on your behalf. This will incur additional cost.

CLOTHES DRYERS

There is no installation service included with the delivery of clothes dryer.

If you require assistance with installation or finding an qualified installer, please contact us so we can assist. Installation will incur additional cost.

STANDARD INSTALLATION INCLUSIONS

  • Installation must be made at time of delivery
  • Standard delivery fees apply in addition to installation fee of $99 per standard freestanding dishwasher. Installation of a integrated/semi-integrated dishwasher door will incur an additional $30 fee ($129 in total)
  • Un-installation and removal of existing dishwasher
  • Pressure testing of existing water connection to check manufacturer standards are met
  • Cut-out holes for hoses and fittings in existing laminate or timber material only. Stone available by quote
  • Unpacking of new unit
  • Connection of new dishwasher to existing fittings if suitable and to standards
  • Removal and disposal of existing dishwasher and packaging
  • Installation of any other plumbing fittings requiring qualified plumber

Standard Conditions

  • Dishwasher can only be connected to existing fittings that have been correctly installed to Australian standards
  • If installation is not able to be completed, a full refund of the installation fee is available and a qualified tradesperson may need to quote to complete the installation. Installation that requires a qualified trade will be at an additional cost
  • Water outlets must be located at a height that will allow anti flood connections (where fitted) to be connected
  • The purchase of the dishwasher is not conditional on the dishwasherbeing able to be installed
  • Installation can only be made if existing fittings are in good condition

If any of these conditions are not able to be met then connection cannot be performed by our staff and a tradesperson will need to be arranged on your behalf. This will incur additional cost.

FREESTANDING REFRIGERATORS & FREEZERS

  • Installation must be made at time of delivery
  • Standard delivery fee includeds installation
  • Your current appliance must be emptied prior to delivery
  • Your new product will be unpacked, positioned in place, levelled and plugged in. Crispers, racks, ice trays and thermostats will be set up in accordance with the manufacturers' recommendations
  • Ice Maker and water connections will only be made if an appropriate connection is within close proximity to the products and the supplied fittings reach. If this is not possible your contact us so we can assist you with a tradesperson to install this for you. Additional cost will be involved
 

INTEGRATED REFRIGERATORS & FREEZERS

  • Installation must be made at time of delivery
  • Standard delivery fees apply in addition to installation fee
  • Your current appliance must be emptied prior to delivery
  • Your new product will be unpacked, positioned in place, levelled and plugged in. Crispers, racks, ice trays and thermostats will be set up in accordance with the manufacturers' recommendations
  • Ice Maker and water connections will only be made if an appropriate connection is within close proximity to the products and the supplied fittings reach. If this is not possible your sales consultant can assist you with a tradesperson to install this for you. Additional cost will be involved

COOKING APPLIANCES

All cooking appliances will be delivered packaged and will not be unpacked or installed as part of the service.

If you require assistance with installation or finding an qualified installer, please contact us so we can assist. Installation will incur additional cost.

 

Bathroom Products & Sanitary Ware

All bathroom products will be delivered and left where you have indicated to our delivery staff.

It is important that you check the products delivered and advise the driver immediately if you believe there is damage or another problem with the stock.

NOTE: You are not able to return bathroom products that have been unpacked or installed (Subject to our Warranty & Refund Policy).

SMALL APPLIANCES

All small appliances will be delivered packaged as part of the service. Some items may also be available to be shipped via AusPost.

 

HEATING, COOLING & ALFRESCO APPLIANCES

All Heating, Cooling & Alfresco appliances will be delivered packaged and will not be unpacked or installed as part of the service.

If you require assistance with installation or finding an qualified installer, please contact us so we can assist. Installation will incur additional cost.

 

Note: unboxing, removal of old appliances and installation may not be available outside of Victoria depending upon your product selection. please contact our customer service team on (03) 9034 9503 (menu option 2) for more information.

MELBOURNE METRO & GEELONG AREAS

We take great pride in our delivery service. Being on time, every time, depends on us completing every delivery without difficulties or delay. For this reason we ask that you advise us of any potential difficulties associated with your delivery.

BEFORE YOUR DELIVERY

Our warehouse will contact you the afternoon before delivery to advise of a two/three hour window that is expected for your delivery. If we are unable to contact you on the numbers provided we will attempt to leave a message.

THE DAY OF YOUR DELIVERY

If there are any causes of delay on the day our driver will attempt to contact you to make you aware of the delay and reschedule if required. When you receive your delivery please check all items are correct, complete and undamaged. If there are any problems with your delivery please contact our Noble Park Warehouse on (03) 8791 6000 for Melbourne deliveries or for Geelong deliveries (03) 5228 6000 as soon as possible.

WHAT TO EXPECT

Our delivery staff will make themselves known to you on arrival and survey the location in which you would like your product/s placed.

Your product/s will be placed where you have requested. Some products include limited installation; please see 'Delivery & Installation of Your Purchase' for specific information.

If your product requires installation it will be unboxed and the packaging removed. If your product does not include installation it will be left in the box for you to inspect.

PREPARING FOR YOUR DELIVERY
  • Check that there is clear access for us to trolley your new product/s onto your property.
  • Cover floors that may get wet or dirty from the trolley wheels.
  • Check the width of your doorways and walkways to be sure we can get your products through the opening.
  • Advise us if there are any unusual details relating to your home, e.g. how many steps.
  • Make sure that cars and other obstacles are not blocking our delivery vehicle or trolley.
  • Ensure that your pets are placed in an enclosed area out of harms way for the duration of the delivery.
  • Check the size of any items that are to be removed. We will remove one old item for every new item being delivered; however, we are not able to re-deliver them to another address.
  • Empty your refrigerator or freezer ready for removal.
WHAT OUR DELIVERY STAFF CANNOT DO

The health and safety of our employees is important to us. For this reason our delivery staff are not permitted to do the following;

  • Remove their safety boots.
  • Perform any carpentry, electrical or plumbing work.
  • Lift any heavy items over banisters, obstructions or through windows to deliver merchandise.
  • Remove doors or other fixtures.
  • Enter a residence unaccompanied.
  • Re-deliver your old products to another address.
  • Connect audio visual systems.
  • Leave un-paid items in your home.
  • Adjust or connect any existing products.
  • Return to collect unwanted packaging or old products.
PAYMENT

Full payment must have been received before we're able to deliver your items unless an approved credit facility has been previously set up for you.  For more information or to pay any outstanding balance, please contact our customer service department on (03) 9034 9503 (menu option 2).

UNATTENDED PREMISES

Our staff can only enter your home if there is a responsible person over the age of 18 to escort them and sign for the goods. A responsible neighbour can be nominated by you to escort our delivery staff and sign for the goods. Clear contact details including a name and phone numbers are required in these instances.

CHANGING YOUR DELIVERY

If you would like to change your scheduled delivery please contact our Warehouse on (03) 8791 6000 for Melbourne deliveries or (03) 5228 2600 for Geelong deliveries.

LIMITED LIABILITY

Whilst our delivery staff take extreme care, we accept no responsibility for minor accidental damage to your property. Major damage due to negligence on the part of our delivery staff will be assessed by our Warehouse Manager and liability will be determined.

ALL OTHER AREAS (EXCLUDING MELBOURNE METRO AND GEELONG )

FREE PRODUCT UNPACKING, INSTALLATION AND RUBBISH REMOVAL SERVICE (CONDITIONS APPLY)

Depending on the products you order and the delivery area you have nominated what you can expect from our delivery service will vary. In Adelaide, Canberra, Sydney and Brisbane metro areas some brands of refrigeration and laundry appliances have the free unpacking, installation and rubbish removal available. For clarification on what areas services are available in your area please contact customer service on (03) 9034 9503 (menu option 2).

DELIVERY NOTIFICATION

Our delivery agents will contact you on the morning of your scheduled delivery date to advise of the time window they will be in your area. Due to the quantity of deliveries and the set runs our agents use you will not be able to specify a delivery time. If they are unable to contact you and attempt delivery during that day and the nominated address in unattended you may be charged re-delivery fees, so please ensure all the contact information on your order is correct.

SIGNING FOR YOUR ORDER

You will need to have someone over the age of 18 available to sign for the item/s on your order and they must be able to provide proof of ID i.e. license, credit card used to pay for invoice. If there is no one on-site during the allocated delivery window re-delivery charges will apply.

PREPARING FOR YOUR DELIVERY

Please take note of the following steps for you to prepare for our delivery:

  1. Check that there is clear access for us to trolley your new item/s into your home.
  2. Cover floors that may get wet/dirty from trolley wheels.
  3. Check the width of your doorways/walkways to be sure we can get your new products into your home.
  4. Advise if there is any unusual details regarding your property i.e. stairs, poor access.
  5. Make sure cars or other obstacles are not blocking access for our delivery vehicles.
  6. If purchasing a fridge/freezer and it has been determined we are removing the old unit, make sure the old appliance has been emptied prior to our arrival.
CHANGE OF DETAILS

If you need to change your delivery details for any reason or wish to advise of us of any special needs for delivery please contact our customer service team on (03) 9034 9503 (menu option 2).


SUPPLIER DELIVERY

SUPPLIER DELIVERY (DIRECT SERVICE)

We sell some brands under agency agreements. With these purchases, your products are usually delivered directly by the supplier and will be subject to their terms and conditions. The details for each supplier can be found at:

We are able to organise a simpler combined delivery if your order contains multiple brands. Please get in touch with our friendly team to find out more.

Remember, our dedicated customer care team will always be here should you need any advice and to assist if something goes wrong.



Couldn't find what you were looking for?
Want to find out more about e&s?
Visit our About Us, or Speak to one of our friendly team

Call us on: (03) 9034 9503 or Find a showroom

COVID-19 - Our expert team are still here to assist online & over the phoneWe're delivering and installing as normal with COVID safety measures in place Find out More